Network Assurance Manager (Eastern Service Area)
About the role
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
Responsibilities
- Meet with the Government and review operations and deployment and service results.
- Provide management and direction to the field teams and advise management team.
- Proactively review service performance and procedures with the Government on a quarterly basis.
- Cookordinate and oversee all field activities associated with the operations and as necessary deployment to ensure successful National Airspace sustainment.
- Cookordinate Contractor efforts both internally and with other companies and organizations.
- The NAM shall be the single-point-of-contact for FTI service matters for their particular geographic area of responsibility.
- Cookordinate efforts by the Government and the Contractor to isolate and repair chronic troubles.
- Identify problem areas and resolutions.
- Visit Government facilities and be responsive to any deployment and/or operational service problems.
- Investigate formal complaints, formulate action plans and initiate the plans.
- Assess the service being provided and identify potential service conditions that could result in a formal complaint.
- Cookordinate service provisioning activities, including progress and schedules for new and modified services.
- Provide detailed failure analysis reports for specific service outages as necessary.
Qualifications
- Bachelor’s Degree and minimum 9 years of prior relevant experience.
- Graduate Degree and a minimum of 7 years of prior related experience.
- In lieu of a degree, minimum of 13 years of prior related experience.
- Possess and maintain a valid Driver’s License and/or local US State REAL ID equivalent and a satisfactory driving record.
Preferred Additional Skills
- Experience working with Federal Government contracts (FAA is an added plus).
- Experience in telecommunications.
- Experience in program and/or project management skills.
- Experience in Telecommunications Provisioning, Maintenance and Customer Service.
- Experience with an Inter-exchange Carrier such as AT&T, Lumen, etc. and/or experience working with a Local Exchange Carrier such as AT&T Local, Frontier, Verizon, etc.
- Experience managing and leading a field force of technicians for operations, deployment as well as maintenance/customer service.
- Strong customer service background (customer service with the FAA is an added plus).
- Strong written and oral communication skills also required.
Benefits
- Health and disability insurance.
- 401(k) match.
- Flexible spending accounts.
- EAP.
- Education assistance.
- Paid time off.
- Company-paid holidays.
Pay
In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C., Denver, or NYC areas is $105,500 - $196,500. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, Cleveland Ohio, and Vermont is $91,500 – $170,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.
Schedule
FTI Network Assurance Manager (NAM) is Full-Time. Job Schedule: 5/8