Network and Voice Administrator II (Hybrid - Pueblo CO)

About the role

This role provides advanced technical network communications support to State agencies in Southern Colorado (Pueblo, Trinidad, Colorado Springs etc.). This support will be both remote and on-site. Candidate will need to be willing and able to travel to various work sites in Southern Colorado, potentially with little advance notice.

Responsibilities

• Provide support for highly complex VoIP networks including voice and video communications.
• Support the testing, administering, and implementing VoIP network solutions and possess technical knowledge of key VoIP network technologies such as Network Management, Voice over IP (VoIP), Video, and security.
• Recommend and get approval for VoIP network design changes which impact all supported sites.
• Diagnose and appropriately handle voice network outages. Resolve these issues in a timely manner requiring a combination of technical knowledge to identify and correct the issue or to escalate the issue with the service provider, if necessary.
• Adhere to and maintain the voice over internet protocol (VoIP) standards, configurations, dial plan, and quality-of-service reliability (QoS) design used department-wide.
• Support voice/video/data network projects.
• Support legacy voice systems and legacy IFB, T-1’s, DS3 ect add Programming of voice systems.
• Assist in the evaluation and approval of software tools, hardware, and services used in the delivery of voice, and video conferencing services.
• Assist leadership and senior voice administrators to plan for funding to maintain and upgrade network infrastructure to replace end of life equipment, keep up with future growth, and new technology advancements.
• Support the development and implementation of advanced VOIP services, including emergency call announcement and routing, call center phone systems, hotlines, and video conferencing.
• Lead projects for new and replacing existing phone systems.

Requirements

• A minimum of three (3) years of professional experience as a dedicated Network Voice provider in a managed service or medium to large size professional environment.
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
• If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
• Relevant years of State Service in a position with similar duties.
• Experience in copper cabling 25 pair and cat 6.
• Three years of professional work experience in information technology network operations and support which includes strong background in the following: Voice Over IP (VOIP) system administration and Voice system programming, Conferencing systems, Quality of Service (QoS), Dial plan design and administration, One or more years of professional experience in Cisco router and switch configuration.
• Demonstrated excellence in customer service skills.
• Cisco Certified Network Associate (CCNA) or Cisco Certified Network. Professional (CCNP) related to Network/Wireless technologies.
• Demonstrated experience using project management methodology.

Qualifications

• A bachelor’s degree in Computer Science, Telecommunications, Information Technology, or a related field.
• Relevant years of State Service in a position with similar duties.

Skills

• Technical knowledge of key VoIP network technologies such as Network Management, Voice over IP (VoIP), Video, and security.
• Strong background in Voice Over IP (VOIP) system administration and Voice system programming.
• Conferencing systems.
• Quality of Service (QoS).
• Dial plan design and administration.
• One or more years of professional experience in Cisco router and switch configuration.
• Customer service skills.
• Cisco Certified Network Associate (CCNA) or Cisco Certified Network. Professional (CCNP) related to Network/Wireless technologies.
• Project management methodology.

Benefits

The position is eligible for State employee benefits and may be extended as the situation warrants.

Pay

$78,000.00 - $88,000.00 Annually

Schedule

Full Time