Network and Computer Systems Administrator

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700+ team members, 1,500+ AI & data experts, and 100+ prime contracts, we deliver on a scale and with purpose. We've been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact.

About the role

Credence has an immediate need for a Network and Computer Systems Administrator to support the Rapid Enterprise Solutions Division (AFLCMC/EBR) with a diverse team responsible for providing enabling capabilities to the Armament Directorate. The Division develops how AFLCMC/EB designs, develops, tests, and sustains its weapon systems. The EBR focus is to modernize support so program office teams can accelerate solutions delivery to the warfighter. Responsibilities include delivering multi-level secure on-premise and cloud-based digital ecosystems, integrating model-based systems engineering and office productivity tools, training the workforce, deploying tools, conducting security control assessments, providing cyber protection services, and managing facility operations in a DevSecOps environment.

This job is onsite at Eglin AFB, FL.

Responsibilities

• Provide support and assistance in the management and operations of armament program related network systems.
• Support Tier I and Tier II IT systems; image, patch, and configure classified/unclassified systems.
• Manage SharePoint and administer Help Desk ticketing systems.
• Provide customer service support via in-person, email, phone, and remote assistance.
• Provide technical support for briefing setups, presentations, VTCs, and online meetings.
• Perform IT equipment custodian management duties, including inventory and equipment destruction/transfers.
• Maintain functional and reliable telecommunication services, including classified Secure Telephone Units, Secure Telephone Voice over IP phones, fax, voicemail, VTC, desktop VTC, and overhead projection services/equipment.
• Assist end-users with operation, restoration of information, and access to business systems.
• Create and maintain organizational boxes, folder permissions, security groups, and distribution groups.
• Perform Cyber Security Liaison duties and provide mobile device support and configuration.
• Administer and operate commercially hosted websites and cloud-based systems.
• Apply knowledge and experience in the administration and management of organizational information and network systems, including customer service, COMSEC support, equipment accountability, and software license management.
• Prepare technical implementation plans with integrated solutions, including actions, milestones, timelines, and critical paths.
• Assist with the development, design, implementation, and maintenance of databases, spreadsheets, and workflows.
• Provide customer access support for Continuous Acquisition and Life-Cycle Support applications (e.g., System Program Office Management Information System, Automated Business System Support, ConWrite, Contractor Performance Assessment Report System, Enhanced Technical Information System, Joint Engineering Data Management Information and Control Systems, Defense Security Assistance Management System, FENCEs, and other future systems).
• Assist with COMSEC operations and cryptonet management duties.
• Support the development and management of acquisition program related networks and systems.
• Adhere to documentation requirements for certification of unclassified, classified, and/or Special Access Program network systems.
• Assess, implement, develop, manage, configure, maintain, troubleshoot, and administer Local Area Networks, information systems, electronic messaging services, telecommunications, mobile devices, IT infrastructure, cabling, and other IT services for classified and unclassified networks and cloud enclaves.
• Assist with the development of web-based IT equipment applications, SharePoint, management portal applications, and other custom Government software applications; provide hosting and support for customer access to acquisition life-cycle support applications.
• Develop and manage databases as required.
• Meet and work with Government, military, civilian agencies, and Government Contractors for project planning and facilitation of Information Management requirements (Contractor shall not represent the Government).
• Assist with the development, coordination, and implementation of short- and long-term strategies for reliable and secure operation, evolution, growth, and life-cycle management of automation hardware, software infrastructure, and system resources.
• Perform research, testing, evaluations, and implementation of new technology to fulfill current and future needs.
• Provide data management services, including file indexing and archiving, backup, and document destruction.
• Manage hardware and software, perform configuration management, and troubleshoot IT-related equipment.
• Perform daily configuration and operation of business systems, optimize system operation and resource utilization, and perform system capacity analysis, planning, and life-cycle management.
• Assist with IT project management planning and execution, coordinate with internal and external organizations, attend project planning meetings, prepare and brief appropriate agencies, and assist with deployment of baseline operating system configurations in physical and virtual environments to DoD assets, including servers, workstations, and laptops.
• Assess current or future customers' needs and priorities through direct communication, surveys, or other methods.
• Schedule and facilitate meetings related to information technology projects.
• Identify and resolve issues and conflicts.

Requirements

• A minimum of a Top-Secret security clearance is required.
• Associate's degree and three (3) years of relevant experience.
• Information technology support personnel must have and maintain a minimum Information Assurance Technical Level II certification (e.g., Security+ CE, GSEC, CCNA-Security, or CISSP) and be certified to support network operations as outlined in DoD Manual 8140.03.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development