Network Analyst - Sr

This role contributes to a thrilling mission at the FBI’s Criminal Justice Information Services (CJIS), offering the chance to learn from top industry professionals and develop valuable skills and expertise that can be applied across various fields.

About the Team and Work Environment

The team at the FBI’s CJIS includes both government employees and contract staff from various companies. This blend fosters collaboration and innovation, as each member brings unique perspectives and experiences to the table.

What Makes This Position Unique

This position allows you to work on a dynamic team engaged in high-visibility projects. You'll have the opportunity to learn from top professionals in the industry, enhancing both personal and professional growth. You will acquire skills in the Scaled Agile Framework (SAFe), specifically tailored for a large government organization.

Responsibilities

• Provide on-site/on-duty monitoring personnel for 24x7x365 services within the CJIS Secure Network Operations Center (SNOC).
• Monitor system health, application availability, and circuit status for CJIS services and wide area network (WAN) connectivity to remote sites.
• Rapidly identify, triage, and escalate incidents to ensure high availability and compliance with CJIS security and operational requirements.
• Create and review network blueprints, including LANs, WANs, and cloud networks, focusing on scalability, performance, and security requirements.
• Assess new network hardware and software technologies, providing recommendations for upgrades or replacements based on emerging trends and business needs.
• Identify and resolve network performance issues, analyze network traffic patterns, and optimize network configurations for efficiency.
• Identify potential network vulnerabilities, implement security protocols, and advise on security best practices to protect sensitive data.
• Forecast future network bandwidth needs and identify infrastructure upgrades to accommodate growing demands.
• Act as a go-to person for complex network issues, providing technical guidance and training to other IT staff.
• Monitor network implementation projects, including configuration, installation, and testing of new network components.
• Develop network documentation and training materials for other team members.
• Maintain comprehensive documentation in Jira, Confluence, or other repositories of network configurations, changes, and operational procedures.
• Work day/afternoon/midnight shifts.
• Troubleshoot customer issues to identify and resolve root causes.
• Perform issue resolution and standard operating procedure management.

Requirements

• In lieu of a degree, a minimum of six (6) years of relevant experience is required.
• In-depth knowledge of cloud, network, security, and routing protocols and technologies, such as TCP/IP, VPN, MPLS, BGP, OSPF, and QoS.
• Experience with WAN/LAN connectivity, routers, switches, load balancers, and firewalls.
• Ability to troubleshoot and resolve complex network issues.
• Experience working in an Agile organization using Scrum, Kanban, Jira, Confluence, and SAFe.

Qualifications (Preferred)

• Incident Management experience.
• Bachelor’s or master’s degree in computer science, engineering, information systems, or information technology.

Schedule

Evening Shift: 11pm-7am

US citizenship and a current Top Secret Clearance are required. This position is onsite at the SNOC in Clarksburg, WV.