Network Administrator (Temp)

Responsibilities

• Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
• Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
• Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
• Aid in testing, applying, and maintaining server configurations and related security patches.
• Aid in maintaining and checking the health of systems and backups to include restore testing.
• Monitor ITSM (ServiceNow) assignment groups and apply troubleshooting needed to resolve tickets.
• Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
• Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
• Provide inventory support and input to the provided inventory system for the customer.
• Assist in the installation and maintenance of VTC infrastructure to include assisting with user requests.
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
• Conduct or provide new equipment deployments and/or requested deployment support.
• Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
• Analyze functional business requirements and design specifications for functional activities.
• Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met.
• Provide identification/fixing for the problems within existing systems, enhance the existing systems, and participate in analysis, design, and new construction of next generation IT systems.
• Understand the needs of the customers and the realities of commercially available IT products and create requirements that will allow implementation by the architecture and engineering team and COTS products.

Requirements

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Associate Degree or equivalent experience.
• 5 years of IT-related support experience, preferably through progressive technical roles.
• 3 years’ experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
• 1+ year experience in a lead technical role or supervisory position supporting a group of 5 or more.
• A working knowledge in various software systems and architectures, communications protocols and network hardware devices.
• Attention to detail and follow-through.
• Ability to work with minimal supervision.
• Experience evaluating system performance results and recommending improvements or optimizations.
• Experience functioning as a technical expert across multiple project assignments.

Qualifications

• Possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.

Skills

• A working knowledge in various software systems and architectures, communications protocols and network hardware devices.
• Able to work with minimal supervision.
• Experience evaluating system performance results and recommending improvements or optimizations.
• Experience functioning as a technical expert across multiple project assignments.

Physical and/or Mental Qualifications

• Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
• The ability to position oneself to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.