Network Administrator: Office of Innovative Technologies - UTK

Responsibilities

• Administer and support general campus networking including wired, WAN, security, and remote access in a backup role to other team members.
• Independently responsible for the scheduling, repair and replacement of down access points throughout our Residential Wireless Network.
• Routine surveys of highly populated areas such as libraries, food courts, and outdoor venues.
• Troubleshoot client issues through CLI commands, site surveys and planning new AP's or relocating existing AP's.
• Maintain accurate documentation of network designs, configurations, and inventories.
• Respond to and resolve network service requests efficiently through the ticketing system.
• Communicate clearly with both technical and non-technical staff during troubleshooting.
• Monitor and interpret network performance and telemetry data to identify issues.
• Provide enterprise wireless network support and maintenance, participating in RF surveys, network repair, troubleshooting, monitoring, and reporting.
• Weekly task of managing all calls/tickets to NS through our Network Operations Center.
• Assist with general network design, implementation, and troubleshooting.
• Provide Tier 2 wired/wireless client troubleshooting and support.
• Collaborate with on- and off-campus partners during planned or emergency outages.
• Ensure network services meet high standards of reliability, scalability, and security.
• New Network Implementations for both wired and wireless.
• Building AP site survey and re-designs.
• General network on-call duties including occasional evening, weekend, and holiday support.

Qualifications

• Education and Experience: Associate’s degree in a related field and 2 years of direct industry-related experience in network engineering or administration, or high school diploma and 6 years of direct industry-related experience in network engineering or administration.
• Knowledge, Skills, Abilities: Strong verbal and written communication skills; Knowledge of wireless networking, wired networking, and systems administration; Ability to support and maintain both general and wireless networking; Knowledge and skills to manage and troubleshoot network and Internet connectivity for the campus; Ability to work well with others to complete projects and meet team objectives; Ability to communicate effectively with coworkers and customers.