Network Administrator - NANA Net - Kotzebue, AK

About the role

The Network Administrator is responsible for supporting end-user systems, applications, and basic network services within our integrated ISP and transport environment. This role assists users with software installations, desktop configurations, and troubleshooting end-user issues while adhering to established policies. The Network Administrator collaborates with the Senior Network Engineer, Provisioning Specialist and NOC Technicians to ensure a stable, secure, and user-friendly computing environment.

Responsibilities

• Provide hands-on technical support for desktops, laptops, mobile devices, and related peripherals
• Assist employees with software installations, updates, and patches for productivity and business applications
• Perform routine account management tasks, including setting up new user accounts and ensuring proper authorization and access based on RADIUS and MFA policies
• Assist with configuring DHCP, DNS entries, and ensuring end-user devices properly connect to the IPv4/IPv6 dual-stack environment
• Apply OS and application updates, antivirus and endpoint security solutions, and ensure compliance with company security policies
• Support virtualization and storage platforms as needed, working with systems engineers to provision and maintain server environments
• Maintain accurate documentation of user setups, software licenses, and equipment inventory
• Document standard operating procedures (SOPs) for common support tasks
• Coordinate with the NOC and Senior Network Engineer on escalations and complex troubleshooting
• Communicate effectively with end users to clarify issues, provide instructions, and ensure timely resolutions
• Aid other departments and personnel to help develop and implement new and advanced telecommunications products, services, and tariffs
• Must be able and willing to work on call during nights, weekends, and holidays
• This position has no supervisory responsibilities
• Must be able to perform other duties as assigned

Qualifications

• High school diploma or equivalent required
• Associate's degree or relevant certifications (e.g., CompTIA A+) preferred
• Minimum two (2) years of experience in IT support or network administration roles
• Familiarity with Windows, macOS, and Linux operating systems, as well as common productivity software (e.g., Microsoft 365)
• Basic understanding of network fundamentals (IP addressing, DHCP, DNS, IPv4/IPv6)
• Strong communication and interpersonal skills

Working conditions and physical requirements

• Weather: Indoors - environmentally controlled; requires most or all work to be done inside. While performing the duties of this job, the employee is occasionally exposed to severe weather conditions
• Noise level: The noise level in the work environment is usually moderate
• Description of environment: Office building with standard office environment. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock
• Physical requirements: Employee is required to frequently lift and/or move up to 50 lbs and occasionally lift and/or move up to 100 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift
• Travel: Yes. Must be willing and able to travel, as required, to job sites which may include the use of small planes and boats