Network Administrator

About the role

We are looking for a highly organized Network Administrator to support an energy and natural resources team in Houston, Texas. This Long-term Contract position focuses on coordinating network support activities, monitoring ticket progress, and helping maintain timely resolution across a team of 15 network professionals.

Responsibilities

• Track open network support requests and follow up with team members to help ensure issues are addressed within expected timeframes.
• Maintain accurate records, status updates, and supporting documentation for network-related activities and outstanding work items.
• Partner closely with network leadership to provide day-to-day administrative and operational support across the team.
• Review aging tickets, identify overdue items, and communicate next steps to encourage timely closure and resolution.
• Use Excel to organize data, prepare reports, and monitor service trends, backlog activity, and team follow-up needs.
• Help coordinate workload visibility for a 15-person network team by keeping task status information current and accessible.
• Support service management processes by assisting with ticket oversight and documenting updates in applicable systems when needed.

Requirements

• 3+ years of experience in network administration, network operations support, or a similar coordination-focused IT role.
• Strong attention to detail with the ability to manage follow-up tasks consistently and accurately.
• Proficiency in Microsoft Excel for tracking, reporting, and organizing operational data.
• Experience creating and maintaining clear, thorough documentation.
• Ability to communicate effectively with technical teams and reinforce accountability in a consistent and accurate manner.
• Familiarity with IT service management environments; exposure to ServiceNow ITSM is helpful but not required.
• Capacity to manage multiple priorities while supporting a fast-moving team environment.

Benefits

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.