Network Administrator

About the role

Position Summary: The Network Administrator is responsible for performing network administrative duties including setting up new users, assisting users with network access, and resolving connection problems. Installs, upgrades and backs up new software. Monitors network utilization and security systems. Provides technical support to end users, answers questions, and prepares network training sessions as needed. Maintains activity logs and makes recommendations for new network products. Notifies supervisor of significant problems and recurring errors in operating systems.

Responsibilities

• Grants network rights to users.
• Manages user network and e-mail accounts.
• Adds and deletes user accounts.
• Maintains file servers.
• Backs-up software, monitors account space and system usage, and upgrades software as necessary.
• Configures software for network installation and company wide implementation.
• Evaluates, tests, and recommends new software and network system updates.
• Ensures that effective security systems are in place to protect network data.
• Backs up PC and file servers daily.
• Stores back-up data in a secure off-site location.
• Ensures that appropriate safeguards are in place to detect computer viruses.
• Scans network software as needed to detect viruses.
• Ensures Credit Union compliance with software licensing agreements.
• Assists users in accessing network resources.
• Provides phone, e-mail, and in-person support to end users.
• Installs and maintains network and user software.
• Troubleshoots problems with hardware and software.
• Maintains an activity log of problems, analyzes data, and makes recommendations for action.
• Provides training for end users on installed and network software.
• Takes work orders and coordinates with IT personnel to assist users with more complex problems.
• Repairs or replaces dysfunctional computer parts.
• Contacts vendors and arranges for upgrades, updates, patches and replacements on software and hardware products.
• Analyzes problems and provides technical assistance to solve them.
• Corrects routine operating problems by entering alternative or corrected operating commands.
• Performs preventative maintenance on computer equipment.
• Maintains current logs of all PC’s, printers and versions of software installed.
• Identifies opportunities to improve user satisfaction.
• Provides information, answers questions, and tracks and resolves problems promptly.
• Maintains supportive relationships with