Network Administrator

Inserso is seeking Network Administrators to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime.

About the role

This role provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. The Network Administrator reports to a Team Lead and relies on instructions and pre-established guidelines while working independently or under immediate supervision. A certain degree of creativity and latitude is required.

Responsibilities

• Provide LAN administrator support with the installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units.
• Support network-attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart displays, and sensors.
• Support mobile and wireless devices including smartphones, tablets, and hotspots.
• Assist in testing, applying, and maintaining server configurations and related security patches.
• Maintain and check the health of systems and backups, including restore testing.
• Monitor ITSM (ServiceNow) assignment groups and apply troubleshooting to resolve tickets.
• Update tickets following documentation templates and guidelines to ensure quality requirements are met.
• Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
• Provide inventory support and input to the customer’s inventory system.
• Install and maintain VTC infrastructure, including assisting with user requests.
• Participate in pre-scheduled after-hours support, weekly on-call rotation, and special projects or events.
• Conduct or provide new equipment deployments and deployment support.
• Provide cabling support and run cables within data centers, LAN rooms, and remote wiring closets.
• Analyze functional business requirements and design specifications for functional activities.
• Contribute to technical discussions and develop briefing materials to meet customer needs.
• Identify and fix problems within existing systems, design and implement new systems, and enhance existing systems.
• Participate in analysis, design, and new construction of next-generation IT systems.
• Understand customer needs and realities of commercially available IT products to create actionable requirements for implementation by the architecture, engineering team, and COTS products.
• Apply system engineering experience in areas such as telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.

Requirements

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Associate Degree or equivalent experience.
• 5 years of IT-related support experience, preferably through progressive technical roles.
• 3 years’ experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
• 1+ year experience in a lead technical role or supervisory position supporting a group of 5 or more.
• Working knowledge of various software systems, architectures, communications protocols, and network hardware devices.
• Attention to detail and follow-through.
• Ability to work with minimal supervision.
• Experience evaluating system performance results and recommending improvements or optimizations.
• Experience functioning as a technical expert across multiple project assignments.
• Must pass Motor Vehicle Records check (position classified as a “Regular Driver”).
• Must maintain travel readiness for local and/or overnight travel to Government locations (local short-notice travel is common; extended overnight and air travel is typically less than 5% per year).
• Must be comfortable working in a Law Enforcement environment, which may include locations similar to detention facilities, prisons, or jails. Personal protective equipment and social distancing may be required.

Preferred Qualifications

• Expertise on multiple complex work assignments requiring originality and innovation.
• Ability to apply comprehensive knowledge across key tasks and high-impact assignments.
• Experience performing IT hardware repairs and installing replacement parts.
• Experience planning and leading major technology assignments and projects.
• Subject matter expertise in setup, configuration, and administration of computers, servers, and backups.
• ITIL v5, MCSE, A+, Security+, Network+, or other relevant certifications.

Physical and Mental Requirements

• Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
• Ability to position oneself to access computer and related equipment connections.
• Ability to transport objects or equipment weighing up to 50 lbs.

Pay

Salary Range: $70,000 – $90,000. The annual base salary range considers additional factors including, but not limited to, knowledge, skills, abilities, relevant experience, education, certifications, and geographic location.

Benefits

• Health Insurance
• Short and Long-Term Disability
• Life and AD&D Insurance
• 401(k)
• Company-Paid Holidays
• Paid Time Off (PTO) for vacation/personal matters