Network Administrator

Position Summary

The Network Administrator is responsible for maintaining the integrity, security, availability and performance of Children's Aid's IT network infrastructure. Reporting to the Director of Business Applications, this role supports the planning, design, implementation, maintenance, and optimization of network infrastructure, operational enhancements, new technology solutions, and disaster recovery environments across a multi-site IT environment.

Working collaboratively with the IT team, business and program areas, and external vendors, the Network Administrator provides reliable network services, supports security standards and access controls, and ensures effective operation of network systems that support Children's Aid's technology needs.

Essential Duties And Responsibilities

• Network Administration & Infrastructure Management

• Administer network server infrastructure and related systems.
• Install, configure, update, secure, and monitor network server software, hardware systems, and infrastructure.
• Perform regular system health checks and vulnerability management activities, including maintaining current software and firmware patches and updates.
• Plan, support, and maintain system/network infrastructure, including operational enhancements, azure networking, new technology implementations, performance monitoring, availability, and disaster recovery infrastructure.
• Create, maintain, and update network-related documentation.
• Implement, maintain, and manage remote support processes and procedures.
• Follow established standards for naming conventions, documentation, and security requirements related to network server systems.
• Recommend and implement new technology-based practices as required.

• Network Monitoring & Management

• Maintain and monitor network traffic to support reliability and performance.
• Monitor, log, and execute appropriate responses based on information from enterprise monitoring systems.
• Manage Local Area Networks (LAN), Virtual Local Area Networks (VLAN), and Wi-Fi access.
• Manage telecommunications and Internet Service Provider (ISP) circuits.
• Maintain network documentation and related system records.

• Security & Compliance

• Implement and maintain network security standards and report security violations as appropriate.
• Maintain security and access controls for domains, firewalls, switches, and other network-related hardware and storage devices.
• Review traffic patterns and identify potential internal and external security threats.
• Follow organizational policies and procedures for protecting confidential customer and internal information, including HIPAA and HITECH requirements.
• Participate in annual fiscal and HIPAA security reviews.
• Participate in vulnerability assessments and intrusion testing and take corrective action when required.

• General Responsibilities

• Provide reliable network services and responsive technical support to users across the organization.
• Collaborate with IT team members, business and program areas, and external vendors to support effective technology operations.
• Maintain in-person collaboration as an essential function of the role.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent combination of education and experience considered.
• Minimum of five (5) years of experience as a Cisco Network Administrator or similar role supporting network infrastructure in a fast-paced team environment.
• Extensive experience with TCP/IP design and analysis, including LAN, VLAN, Wi-Fi, DNS, DHCP, SSL, VPNs, and remote server monitoring and administration.
• Experience with Cisco Firewalls, Switches, Routers, IDS (Intrusion Detection Systems), and Network Access Control.
• Experience configuring, managing, and maintaining storage arrays, clusters, and management controllers.
• Experience supporting VoIP architecture.
• CCNA certification preferred.
• Demonstrated analytical, problem-solving, and troubleshooting skills.
• Demonstrated ability to communicate technical concepts effectively, both verbally and in writing, to technical and non-technical audiences.
• Demonstrated ability to collaborate effectively with individuals with varying levels of technical expertise.
• Demonstrated ability to manage vendor relationships and communicate effectively with third-party vendors, IT staff, and business stakeholders.
• Highly organized and detail-oriented with the ability to manage multiple priorities.
• Commitment to continuous learning and professional development.