Network Administrator

Responsibilities

• Act as a primary point of contact for network-related issues within the C-NOC.
• Monitor network performance, integrity, and security using tools such as SolarWinds.
• Perform initial triage and troubleshooting for network outages and performance issues.
• Document all incidents, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved and complex issues to Senior Network Engineers in a timely manner.
• Assist with basic network administration tasks, including managing device configurations and user access under supervision.
• Support the execution of planned network maintenance, software upgrades, and preventive maintenance checks.
• Help maintain accurate network diagrams and documentation.
• Interface with users and stakeholders to report on status and resolve issues.
• Follow established procedures for network operations and incident management.

Requirements

• 1-3 years of experience in network administration, network support, or a technical help desk role.
• CompTIA Security+, CCNA, or equivalent certification is required.
• Foundational knowledge of BGP, EIGRP, and OSPF protocols, layer 2 switching, multicast routing, DMVPN tunnels, and IPsec.
• Experience with network monitoring tools and an understanding how to update and connect new devices in those tools via SNMP.
• Familiarity with how to monitor, interface, or configure High Assurance IP Encryptor (HAIPE) devices.
• Strong ability to communicate technical issues clearly, provide step-by-step instructions, and maintain accurate documentation.
• Customer-focused with the ability to de-escalate situations and work collaboratively within a team.
• U.S. citizen with an active TS/SCI US Government clearance.

Qualifications

• Must be a U.S. citizen.
• Must have an active TS/SCI US Government clearance.

Skills

• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, 24/7 environment.
• Knowledge of network protocols and technologies.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retailment benefits (including 401(k) matching).
• Education reimbursement.
• Parental leave.
• Employee stock purchase plan.
• Tax-saving options.
• Disability and life insurance.
• Pet insurance.

Pay

$90,000 - $98,000

Schedule

This position supports a 24/7 Network Operations Center. Shift work, including nights, weekends, and holidays, will be required. Work may include on-call responsibilities to support mission priorities.