Network Administrator (26-27 SY)

Definition

Under general direction, is responsible for the reliable operation, maintenance, installation, design, and development of the network infrastructure; performs related duties as required.

Examples of Work

• Oversees and/or participates in the configuration, operation, and administration of network hardware and connectivity components such as routers, switches, gateways, local area networks, wide area networks, the Internet, intranets, and/or other network infrastructure components;
• Designs new or redesigns existing network systems;
• Loads network applications and tests new or redesigned network systems to ensure performance standards are met;
• Configures and installs routers, switches, and other related network equipment;
• Configures Voice over Internet Protocol (VoIP) system working with Voice Gateways, routing, and switching of VoIP data packets;
• Captures and manages wireless technologies such as wireless LAN, Point-to-Point and Point-to-MultiPoint for remote site connectivity;
• Works with wireless controllers for the management of the wireless devices;
• Troubleshoots network and high-speed telecommunications circuits using network diagnostic equipment software;
• Analyzes and resolves more complex or recurrent network problems;
• Provides technical assistance to network and desktop support personnel;
• Closes Technology Service Desk tickets as problems are resolved or maintenance work is completed;
• Evaluates requirements for and components of systems, networks, and software products for applicability and adaptation;
• Makes recommendations to management;
• Provides input for the purchase of, and oversees the installation and support of, network equipment;
• Evaluates and tests network accessibility and security;
• Implements security priorities;
• Identifies and resolves security-related events and follows security escalation procedures;
• Assists in developing security policies and procedures;
• Makes modifications to security system as needed;
• Provides planning and support for enterprise installations;
• Provides documentation and design specifications to support current and planned network equipment configurations;
• Installs, tests, and maintains open systems solutions in an enterprise client-server environment;
• Maintains accurate documentation and administrative information for all network related data including topologies, wiring, network settings, and software and hardware inventories;
• Oversees work of technical support personnel involved with data backup, archival functions, and network monitoring functions;
• Coaches subordinate personnel in the performance of their duties raising their overall technical knowledge;
• Stays abreast of new technologies and industry standards.

Minimum Qualifications

• Possession of a bachelor’s degree and two (2) years of experience in network engineering, analysis, support, or administration in a multi-user environment.
• Additional years of the specified experience may substitute for the educational requirement on a year-for-year basis.
• Possession of a valid driver’s license.

Knowledge, Skills, And Abilities

• Considerable knowledge of the methods, systems and applications of network infrastructure;
• Considerable knowledge of hardware configuration and design, data structures, and network structures of large information technology systems;
• Considerable knowledge of communication protocols, routing protocols, bridging, switching, gateways and high speed remote site links;
• Considerable knowledge of VoIP, Wireless technology, NOS, LAN/WAN, TCP/IP, the Internet, and intranets;
• Considerable knowledge of research and problem-solving techniques;
• Considerable verbal and written skills;
• General knowledge of data security management and security design;
• General knowledge of contemporary computer languages;
• General knowledge of documentation and report writing procedures;
• Ability to analyze complex computer systems or networks, identify problems, and develop effective solutions;
• Ability to communicate technical terms at a level appropriate to the audience;
• Ability to convey complex technical knowledge while coaching junior staff members;
• Ability to prepare and maintain records;
• Ability to develop and maintain good working relationships.