NetSuite Operations and Supply Chain Administrator

Responsibilities

• Own NetSuite functional areas supporting Manufacturing, Warehouse Management (WMS), Supply Chain, Logistics, Serialization, Ship Central, and related operational workflows.
• Serve as the primary NetSuite subject matter expert for Operations, Manufacturing, Warehouse, and Supply Chain teams.
• Configure, maintain, and optimize inventory management, fulfillment, and operational workflows within NetSuite.
• Partner closely with Supply Chain leadership to design, enhance, and continuously improve NetSuite MRP functionality for domestic and international operations.
• Support end-to-end operational execution by ensuring system processes align with real-world manufacturing, warehouse, and logistics needs.
• System Administration & Lifecycle Management
• Manage full system lifecycle activities including requirements gathering, solution design, configuration, testing, deployment, and post-launch support.
• Identify and assess upstream and downstream impacts of NetSuite customizations, workflows, and new functionality.
• Support NetSuite release updates, including regression testing and validation of critical operational processes.
• Ensure system changes are properly documented, tested, and deployed with minimal disruption to business operations.
• Operational Support and Issue Resolution
• Drive continuous improvement initiatives across supply chain and operational systems to improve efficiency, accuracy, and scalability.
• Identify process gaps and recommend system enhancements to support global growth and operational maturity.
• Collaborate with business leaders to streamline workflows across manufacturing, warehousing, and logistics functions.
• Support standardization of operational processes across regions and business units.

Qualifications, Skills And Attributes

• Education
• Bachelor’s degree in Information Systems, Supply Chain, Business, Computer Science, Accounting, or a related field preferred.
• Equivalent combination of relevant experience in ERP administration, supply chain systems, or enterprise application support will be considered in lieu of a degree.
• Experience
• 4+ years of hands-on experience administering and supporting NetSuite ERP in a complex operational environment.
• 2+ years of experience supporting NetSuite MRP, Manufacturing, and production workflows.
• 2+ years of experience with NetSuite Warehouse Management System (WMS) and fulfillment operations.
• Experience with NetSuite Mobile Manufacturing and operational execution tools preferred.
• Experience with NetSuite Ship Central or similar shipping and fulfillment solutions.
• Experience managing EDI transactions and supporting customer and 3PL integrations.
• Experience in manufacturing, supply chain, distribution, or consumer products environments strongly preferred.
• Experience working in cross-functional environments supporting Operations, Supply Chain, Finance, Customer Service, or Sales teams.
• Experience supporting ERP users through troubleshooting, system support, and issue resolution.
• Technical Skills
• Strong proficiency in NetSuite ERP, including operational modules such as WMS, MRP, Inventory, Manufacturing, and Shipping.
• Working knowledge of SuiteFlow and foundational SuiteScript (SuiteScript 2.x preferred).
• Experience supporting or monitoring integrations using Celigo or similar iPaaS tools (Boomi, MuleSoft, Workato, etc.).
• Strong Microsoft Excel skills, including data analysis, lookups, reporting, and operational modeling.
• Familiarity with EDI transaction sets (e.g., 850, 855, 856, 810, 846) and order-to-cash workflows.
• Understanding of APIs, data formats (CSV, XML, JSON), and system-to-system data flows.
• Experience with reporting tools, dashboards, and KPI tracking (NetSuite SuiteAnalytics, Excel, or BI tools).
• Familiarity with ticketing/support systems such as Jira, Zendesk, or similar platforms.
• Desired Attributes
• Strong analytical and troubleshooting skills with the ability to diagnose and resolve system and integration issues.
• Hightly detail-oriented with strong documentation and organizational skills.
• Ability to manage multiple priorities in a fast-paced, high-growth, global environment.
• Strong communication skills with the ability to translate technical concepts into clear business language.
• Customer-service mindset with ownership, urgency, and accountability in resolving issues.
• Proven ability to create SOPs, training materials, and system documentation to support user adoption.
• Strong collaboration skills with experience working across Operations, Supply Chain, Finance, and IT teams.
• Continuous improvement mindset with interest in optimizing systems, processes, and workflows.
• Experience in NetSuite, Shopify, and/or ecommerce or manufacturing environments strongly preferred.

Physical and Cognitive Requirements

• Reasonable accommodation(s) will be made to enable qualified individuals with disabilities to perform these essential functions.