NetSuite Business Analyst

Essential Job Responsibilities

• Support the Finance and Accounting division by managing NetSuite through user administration, configuration, documentation, and other support activities.
• Closely partner with the current administrator to step into the role of the sole NetSuite administrator.
• Take on projects where requirements aren’t clearly defined, partnering across teams to better understand business processes, key drivers, and opportunities for improvement.
• Train with the current NetSuite administrator to assume primary administrative responsibilities.
• Serve as the sole NetSuite administrator and point-of-contact, performing all configuration, user management, billing workflows, and daily operational support.
• Document system administration processes and procedures to strengthen business continuity and knowledge transfer.
• Analyze issues, identify root causes, and implement system fixes or enhancements in partnership with Finance leadership.
• Collaborate with business stakeholders to understand processes, requirements, and improvement opportunities across Finance and Accounting.
• Cross-train across other financial systems in the Financial Systems portfolio to provide user support and proactively identify process or system enhancements that improve operational efficiency.
• Participate in workshops, discussions, and discovery sessions to understand business drivers, long-term goals, and areas for optimization.
• Contribute to system transition planning and process redesign as the organization evolves its ERP environment.
• Perform other duties as assigned.

Qualifications

• 3+ years of ERP or business systems experience, with 2+ years of NetSuite experience.
• Proven experience independently administering NetSuite or similar ERP.
• Demonstrated ability to analyze, document, and design business processes in the context of system and workflow integration.
• Skilled at interpreting business needs and defining the system requirements to support them. Proven commitment to delivering high-quality, timely support to business users.
• Ability to break work into clear, manageable tasks and accurately assess priority, effort, and time requirements.

Supervisory Responsibilities

• No

Work Environment

• Required job duties are normally performed in a climate-controlled office environment. Exposure to computer screens. The noise level in the work environment is usually moderate.

Benefits

• Medical, dental, and vision insurance.
• Paid disability insurance, including paid parental leave if eligible.
• Employee Assistance Program.
• Paid sick and vacation time, and company holidays if eligible.
• Paid bereavement leave, and paid jury duty.
• Eligible employees can enroll in the company's 401k plan, as well as a retirement plan.
• Discretionary and/or metric-based bonuses dependent on position.