NetSuite Administrator

About the role

TRUEWERK is looking for a NetSuite Administrator based in Denver, CO. This individual will operate in a systems leadership capacity and will report to the I.T. Manager, partnering closely with key stakeholders across I.T., Operations, Sales Operations, and Accounting.

Responsibilities

• Serve as the primary administrator for NetSuite, including user setup, roles/permissions, and access management
• Provide day-to-day support for internal users by troubleshooting issues and resolving system-related requests
• Maintain NetSuite configuration including forms, fields, lists, and custom records to support business needs
• Monitor system performance and identify opportunities to improve reliability and usability
• Partner with Operations, Sales Ops, and Accounting to gather requirements and translate business needs into system enhancements
• Improve and document core workflows related to sales orders, fulfillment, purchasing, inventory, and billing
• Identify inefficiencies, risks, or breakdowns in processes and drive solutions through NetSuite configuration and process changes
• Support cross-functional alignment by communicating system changes, expectations, and best practices
• Build and maintain saved searches, dashboards, and reports to support operational and financial decision-making
• Ensure accuracy and consistency of master data (items, customers, vendors, locations, pricing, etc.)
• Support data validation and ongoing data cleanup initiatives to improve reporting quality and business outcomes
• Support Accounting to ensure clean financial posting behavior and consistent system controls
• Configure and maintain SuiteFlow workflows, approvals, and automation to reduce manual effort and improve accuracy
• Aid in testing, validation, and deployment of new NetSuite features, configurations, automation and enhancements
• Assist with SuiteScript initiatives (hands-on where applicable, or by coordinating with internal/external resources)
• Maintain change documentation and ensure updates are deployed with minimal disruption to the business
• Support integrations between NetSuite and connected systems (Shopify, 3PL/WMS, Returns platforms etc.)
• Monitor integration health, troubleshoot errors, and coordinate resolution with vendors or internal technical teams
• Assist in evaluating and improving system connectivity to support growth and reduce operational friction
• Create and maintain documentation for NetSuite workflows, configurations, and standard operating procedures
• Train end users on NetSuite functionality and reinforce best practices across departments
• Establish and support governance standards related to roles/permissions, naming conventions, workflows, and change management
• Help ensure NetSuite remains scalable, secure, and aligned with TRUEWERK’s operational needs

Qualifications

• 3+ years of hands-on experience administering NetSuite in a business-critical environment
• Strong understanding of NetSuite workflows across order-to-cash, procure-to-pay, inventory, and accounting impacts
• Proven ability to gather requirements, translate them into system solutions, and manage enhancements through completion
• Strong troubleshooting skills with the ability to identify root causes and drive issues to resolution
• Experience supporting cross-functional teams and balancing competing priorities in a fast-paced environment

Work Style

• Strong communication skills, with the ability to explain system behavior clearly to technical and non-technical users
• Detail-oriented, process-driven, and committed to data accuracy and operational excellence
• Collaborative, service-minded, and proactive in identifying improvements and preventing future issues

About TRUEWERK

At TRUEWERK, we believe craftsmanship is a mindset that should be applied to every endeavor. We value precision in the details, discipline in the process, and a commitment to excellence whether we’re building a house or a spreadsheet. We believe the people whose skilled, physical work keeps our society running deserve gear that mirrors the tremendous value they create. We meticulously design, test, and refine every product to optimize performance and reflect the pride and professionalism of the people who rely on it. We serve customers across the U.S. and Canada through TRUEWERK.com, Amazon, and a growing network of retail and enterprise partners.

Compensation & Benefits

• TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses.
• Other benefits include but are not limited to: Employer-paid medical (HDHP & PPO options) and dental plans, optional vision, pet, accident, cancer, critical illness, and hospitalization insurance, company-sponsored life, AD&D, short-term disability, and long-term disability coverage, affordable coverage for dependents and domestic partners, HSA with monthly employer contribution, FSA, dependent care, and commuter spending accounts, Employee Assistance Program (free mental health, financial, and legal counseling), professional development reimbursement program, volunteer and community-building opportunities, 401(k) with company match, monthly hybrid work stipend, hybrid working schedule (with great snacks!), annual performance bonus, unlimited PTO policy and paid company holidays, free workwear for you and discounts for friends and family!
• $90,000.00 - $105,000.00 base salary + bonus