NetSuite Administrator

Job Summary

The NetSuite Administrator is responsible for administering, supporting, and enhancing enterprise business applications that support organizational operations and decision-making. Working independently on assigned responsibilities, this role ensures enterprise applications are stable, secure, and operating efficiently in alignment with business needs and IT standards.

Duties and Responsibilities

• Enterprise Application Administration
• Administer, configure, maintain, and support enterprise applications such as ERP, CRM, financial, materials management, reporting, or related systems.
• Perform routine system maintenance, upgrades, patches, and configuration changes in accordance with established procedures.
• Monitor application performance and availability, identifying and resolving issues to ensure reliable system operation.
• Systems Support, Analysis & Optimization
• Troubleshoot and resolve moderately complex application issues, performing root-cause analysis and escalating when appropriate.
• Aid in analyzing application performance and usage to recommend improvements that enhance efficiency and usability.
• Maintain technical documentation, configuration records, and standard operating procedures.
• Information Systems & Data Support
• Support the implementation and enhancement of systems and tools that transform data into usable information for business users.
• Aid in application integrations and data flows between enterprise systems, helping ensure data accuracy and reliability.
• Partner with business stakeholders to understand functional needs and translate them into application configurations or enhancements.
• Security, Compliance & Controls
• Apply and maintain application security controls, access permissions, and role-based security in accordance with company policies.
• Support compliance activities, audits, and security assessments related to enterprise applications.
• Follow data protection and security best practices in daily system administration activities.
• Project Support & Implementation
• Participate in application deployment, upgrade, and enhancement projects as a contributing team member.
• Cook with assigned tasks with vendors, consultants, and internal IT teams under the guidance of senior staff or project leads.
• Support testing, validation, and documentation activities during system changes.
• User Support & Collaboration
• Provide advanced application support for escalated user issues beyond basic help desk support.
• Collaborate with infrastructure, security, and data teams to resolve cross-functional system issues.
• Participate in on-call or after-hours support rotations as required.
• Knowledge Sharing & Continuous Improvement
• Share technical knowledge and best practices with peers and less-experienced team members.
• Stay current on enterprise application technologies, tools, and industry trends.
• Identify opportunities for incremental improvements to systems, documentation, and support processes.

Experience and Education

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field, or equivalent experience.
• 5 years of experience supporting or administering enterprise business applications.