NetSEA-SG Telecom Engineering Technician I

Key Responsibilities

• Troubleshoot, implement, and provide Tier 1 and Tier 2 telecommunications support across SOFSANet
• Assist in the design and analysis of telecommunication networks
• Create plans and drawings detailing the layout of routers, circuits, cables, switches, and other telecommunications equipment
• Provide regular maintenance and ensure telecommunication devices function properly
• Interact with contractor and Government staff, communicating technical issues in non-technical language
• Provide customer support for technical requests, process data to locate possible issues, and process voicemail and calling card requests
• Configure and optimize telephone systems and services, voicemail, and Private Branch Exchange (PBX) communication systems
• Detect, understand, and initiate fixes for network problems
• Design, maintain, and assess current and future telecommunications systems and equipment
• Ensure network connectivity for end users
• Follow strict privacy regulations when reviewing telecommunication logs and accounts

Required Qualifications

• At least 2 years of previous experience performing telecommunications support duties
• Familiarity with LAN/WAN networking, PBX systems, voicemail platforms, and telecommunications circuit design
• Ability to communicate technical information to non-technical audiences

Certification Requirements

DoD 8140 DCWF requirements for Network Operations Specialist (Work Role 441) — Basic Qualification Level

Travel

Minimal; primarily on-site at Lexington, KY