.Net Developer (Production Support Role)

Location: Jersey City, NJ. Visa sponsorship is not available for this role; candidates must be legally authorized to work in the U.S. without current or future employment visa sponsorship.

About the role

We are looking for a .NET Developer to support Application Maintenance Services (AMS) in a 24x7 production support model. The role involves handling L1 and L2 support activities, troubleshooting application issues, and implementing minor enhancements for business-critical applications.

Responsibilities

L1 Support Responsibilities

• Monitor application health, alerts, and job schedules.
• Perform initial triage of incidents and service requests.
• Resolve basic issues related to application functionality, UI, and job failures.
• Ensure timely ticket acknowledgment and resolution as per SLA.
• Escalate complex issues to L2/L3 teams where required.
• Maintain logs, runbooks, and operational documentation.

L2 Support Responsibilities

• Analyze and resolve application defects and production issues.
• Perform root cause analysis (RCA) and implement corrective actions.
• Fix bugs and minor code issues in .NET applications.
• Handle data corrections and database-related issues.
• Support deployment and release activities in coordination with DevOps teams.
• Work on performance tuning and optimization of applications.

Requirements

Technical Skills Required

• Strong experience in .NET technologies (C#, ASP.NET, .NET Core).
• Experience with Web APIs, MVC architecture, and microservices.
• Solid knowledge of SQL Server (queries, stored procedures, performance tuning).
• Familiarity with frontend technologies (JavaScript, HTML, CSS; Angular/React is a plus).
• Experience with IIS server management and debugging.
• Knowledge of version control tools (Git, TFS, Azure DevOps).
• Exposure to logging and monitoring tools (App Insights, Splunk, ELK, etc.).

Desired Skills

• Understanding of ITIL processes (Incident, Problem, Change Management).
• Experience with ticketing tools such as ServiceNow, Remedy, or Jira.
• Exposure to cloud platforms (Azure preferred).
• Familiarity with CI/CD pipelines and DevOps practices.
• Domain experience in Banking, Insurance, or Healthcare is an advantage.

Shift Requirements

• Willingness to work in a 24x7 rotational shift model (including weekends and holidays).
• Participate in on-call support rotation.

Qualifications

• Bachelor's degree in Computer Science / IT / Engineering or related field.

Soft Skills

• Strong troubleshooting and analytical ability.
• Good communication and stakeholder management skills.
• Ability to work under pressure in a high-availability environment.
• Proactive mindset and strong team collaboration skills.

Pay

The base compensation range for this role in the posted location is $90,000 to $96,665. Actual compensation may vary based on geographic location, education, qualifications, certifications, experience, seniority, performance, market conditions, and internal pay equity. This role may also be eligible for variable incentives, bonuses, or commissions depending on the position and applicable laws.

Benefits

• Paid time off based on employee grade (A-F): Vacation 12–25 days depending on grade, company-paid holidays, personal days, sick leave.
• Medical, dental, and vision coverage.
• Retirement savings plans (e.g., 401(k) in the U.S.).
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.