NEON KITTY CONCESSION WORKER

About the Role

The Neon Kitty Concession Worker provides outstanding guest service in a fast-paced retail food and beverage environment. This role supports daily operations by stocking and merchandising snacks and beverages, processing sales transactions, maintaining cleanliness and food safety standards, and preparing grab-and-go food items.

Responsibilities

• Redefine hospitality at Graton Resort & Casino while living, supporting, and promoting company values.
• Perform duties in accordance with all Graton Resort & Casino standards, policies, and procedures.
• Provide friendly, prompt, and professional guest service, assisting customers with product selections and purchases.
• Operate point-of-sale (POS) systems, process cash and credit card transactions, and maintain accurate cash handling procedures.
• Stock, replenish, and merchandise snacks, beverages, grab-and-go foods, and retail products to maintain an attractive sales floor.
• Prepare food items such as instant ramen noodles and steamed dumplings using approved procedures, including reheating, assembling, portioning, packaging, labeling, and displaying products.
• Monitor product quality, freshness, temperatures, and expiration dates; remove and report products that do not meet quality standards.
• Maintain compliance with all food safety, sanitation, health department, and company standards.
• Clean and sanitize food preparation areas, equipment, display cases, counters, shelves, and guest areas.
• Receive, organize, rotate, and store inventory using First-In, First-Out (FIFO) methods.
• Monitor stock levels and communicate inventory, product, and supply needs to leadership.
• Assist with opening and closing duties, including stocking, cleaning, cash reconciliation, and securing work areas.
• Maintain a clean, organized, and safe work environment for guests and team members.

Duties and responsibilities may be changed, expanded, reduced, or delegated by management to meet business needs.