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Jobs · OTHR · Tennessee

NELSON MAZDA MURFREESBORO SERVICE ADVISOR $50K/YEAR PLUS BONUS

Nelson Mazda · Murfreesboro, TN · 2 wk ago
OTHR$50k/yrFull-time

About the role

Join a Dealership Focused on the Customer Experience. We are seeking a professional, polished, and customer-focused Service Advisor to join our Mazda team. Mazda owners are passionate about their vehicles and expect an exceptional ownership experience. As a Service Advisor, you will serve as the primary point of contact for our customers, helping them maintain their vehicles while delivering a level of service that builds trust and long-term loyalty. This position is ideal for an individual who combines automotive knowledge with outstanding hospitality, strong communication skills, and the intuition to anticipate customer needs.

Responsibilities

  • Deliver a welcoming, professional, and personalized service experience
  • Build lasting relationships with customers through trust, transparency, and follow-through
  • Accurately document customer concerns and vehicle needs
  • Present maintenance and repair recommendations clearly and professionally
  • Prepare estimates and obtain customer authorization for repairs
  • Coordinate with technicians to ensure efficient workflow and accurate communication
  • Keep customers informed throughout the service process
  • Ensure timely vehicle delivery and a seamless ownership experience
  • Maintain accurate records and service documentation
  • Support dealership goals related to customer satisfaction, retention, and service performance

Qualifications

  • Previous Automotive Service Advisor experience preferred
  • Automotive dealership experience preferred
  • College degree preferred, but not required
  • Strong customer service and hospitality skills
  • Excellent verbal and written communication abilities
  • Professional appearance and demeanor
  • Strong organizational and multitasking skills
  • Ability to work effectively in a fast-paced environment
  • Computer proficiency and ability to learn dealership software systems
  • Possess exceptional customer service and hospitality skills
  • Demonstrate strong intuition and emotional intelligence
  • Anticipate customer needs and proactively provide solutions
  • Communicate with confidence, professionalism, and empathy
  • Be highly organized and detail-oriented
  • Thrive in a team-oriented environment
  • Maintain a positive attitude and strong work ethic
  • Be motivated by customer satisfaction and performance-based rewards
  • Represent the Mazda brand with professionalism and integrity

Benefits

  • Medical, dental, vision, and supplemental insurance options
  • Paid Time Off (PTO) after 90 days
  • 401(k) with 100% company match up to 6%
  • Volunteer Time Off (VTO)
  • Paid company and manufacturer training
  • Career growth and advancement opportunities
  • Employee-focused culture committed to professional development

Pay

$50,000 annual base salary. Performance-based bonus opportunities.

Schedule

Full-time position. Five-day work week; Saturdays are required. Typical schedule: 7:00 AM – 5:00 PM or 8:00 AM – 6:00 PM. One weekday off each week.

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