Negotiator

Simon Brien is a leading property services company in Northern Ireland, offering a full range of services with a core focus on lettings and property management. The team prioritises compliance, asset management, tenant relations, and long-term portfolio growth, supported by robust systems and a customer-focused approach. In 2024, Simon Brien joined the Sherry FitzGerald Group, Ireland’s largest property advisory network, with over 100 offices. Additionally, Simon Brien is the exclusive associate of Knight Frank in Northern Ireland, providing clients access to a global network of over 600 offices across more than 50 markets for premium and luxury home sales.

Responsibilities

• Act as a Sales Negotiator, supporting the Valuer’s sales pipeline and delivering excellent client service.
• Handle and qualify buyer enquiries, arrange viewings, and provide accurate property information.
• Register applicants, understand their buying needs, and match them with suitable properties.
• Conduct or arrange viewings, presenting properties professionally and positively.
• Liaise with vendors, provide feedback from viewings, and advise on marketing strategy.
• Negotiate offers between buyers and vendors, ensuring favourable outcomes while maintaining professionalism and transparency.
• Progress agreed sales through to completion, liaising with solicitors, surveyors, vendors, and purchasers.
• Assist in preparing valuations by gathering relevant property information and supporting the Branch Manager/Valuer.
• Maintain accurate records of all negotiations, offers, and communications within the CRM system.
• Support the branch in achieving sales targets and maintaining strong client relationships.
• Maintain a high standard of customer service, representing Simon Brien positively in all interactions.
• Handle incoming calls, emails, and walk-in enquiries, ensuring timely responses and accurate logging of information.
• Ensure all administrative processes are completed correctly, including appointment scheduling, system updates, and compliance checks.
• Ensure Terms of Engagement and all required compliance documentation are completed and filed prior to marketing a property.
• Oversee production of marketing materials including brochures, letters, and pricing schedules, ensuring consistency with branding.
• Liaise with the marketing department and branch team regarding marketing collateral and property presentation.
• Ensure accurate coordination of photography orders and uploading images to property files.
• Complete board orders and ensure they are correctly recorded on the system.
• Prepare branch materials for weekend viewings, including diaries, brochures, keys, alarm codes, and viewer packs.
• Ensure compliance with all company policies, procedures, and regulatory requirements.

Requirements

• Minimum 2 years’ experience in a customer-facing administration role (estate agency experience desirable).
• Strong proficiency in Microsoft Office and CRM/database systems.
• Excellent organisational skills, with the ability to multitask and prioritise in a busy environment.
• Strong communication and interpersonal skills, with a professional and welcoming manner.
• High attention to detail with a focus on accuracy and presentation quality.
• Ability to work independently while contributing positively to a team environment.
• Familiarity with estate agency terminology, processes, and compliance is advantageous.
• Strong problem-solving abilities and a proactive approach to office management.
• Confidence and professionalism when dealing with clients both in person and over the phone.