Negotiator

Role Responsibilities

• Managing reservation requests for stays of 30+ nights to fulfill customer needs and ensure satisfaction.
• Utilizing decision-making skills to find hotel options that adhere to client guidelines.
• Communicating effectively with clients and hotels via phone and email to ensure consistency with CLC policies.
• Providing high-quality reservations and options to clients proficiently and consistently.
• Completing negotiations on all requests for 45+ nights based on established policies and procedures.
• Performing more complex negotiations, including scenarios with limited buying power, limited availability, and reduced turnaround time while aiming for client savings.
• Identifying trends and opportunities for client savings and potential market consolidation.
• Securing rates, discounts, and RFPs with current and new hotel partners.
• Exhibiting and utilizing knowledge of the hotel industry and regional markets relevant to clients.
• Reserving rooms that align with client guidelines concerning per diem, amenities, mileage parameters, authorized requestor criteria, and hotel preferences.
• Identifying and resolving client and hotel issues on a daily basis.
• Resolving all client and hotel inquiries regarding extensions, early departures, or changes to reservations.
• Meting or exceeding all client deadlines consistently.
• Consulting with clients to select the option that best fits their needs.
• Collaborating with Account Management teams and Long-Term Solutions to ensure network consolidation for our clients.
• Attending all scheduled training, meetings, or events as assigned by the supervisor.
• Performing all other duties as assigned, as needed.

Qualifications & Skills

• College degree or 1-3 years previous-related experience.
• Demonstrated ability to negotiate successfully with short notice and firm deadlines.
• Demonstrated ability to solve problems at an elevated level through critical thinking.
• Demonstrated ability to work in a team environment and deliver superior service with high accuracy.
• Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet.
• Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service.
• Be available for on-call rotations which may fall outside of regular scheduled shifts.