nCino Product Owner

Job Responsibilities

• Own and define the multi-year product vision and roadmap for the nCino platform aligned to corporate strategy and banking priorities.
• Analyze market trends, competitive landscape, regulatory requirements, and customer needs to identify strategic product opportunities.
• Translate business strategy into actionable product initiatives with measurable outcomes.
• Balance innovation, regulatory compliance, technical feasibility, and operational scalability.
• Prioritize and adjust in order to achieve results at the individual, team, and project level.
• Serve as the primary nCino Product Owner for Agile delivery teams.
• Own, define, groom, and prioritize the product backlog based on value, risk, and strategic alignment.
• Write and refine epics, features, and user stories with clear acceptance criteria.
• Act as the “voice of the customer” in daily Scrum ceremonies.
• Partner closely with Engineering to ensure high-quality, scalable solutions.
• Lead sprint planning, roadmap refinement, release planning, and adoption tracking.
• Drive adoption strategies across business units.

Cross-Functional Leadership

• Lead and develop a team of Business Systems Analysts and nCino Administrators.
• Integrate department-level processes with enterprise program and project initiatives.
• Bridge communication gaps between stakeholders, developers, leadership, and vendors.
• Present product strategy, roadmap updates, risks, and KPIs to Directors and senior leadership.
• Influence without direct authority across matrixed teams.

Governance, Risk & Compliance

• Collaborate with Regulatory and Risk teams to ensure compliance while preserving usability and flexibility.
• Anticipate, identify, assess, and escalate risks and issues.
• Prepare contingency plans and ensure disciplined execution.
• Define and monitor portfolio metrics and product performance indicators.

Vendor & Ecosystem Management

• Participate in third-party vendor selection and evaluation processes.
• Build and maintain productive relationships with professional services firms, contractors, and software providers.
• Coordinate implementation support and engage nCino support channels as needed.
• Work closely with vendor(s) discussing and planning roadmap, issues and enhancements.
• Provide structured performance feedback to vendor representatives.

Minimum Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 5 years of experience in product management, product ownership or business systems analysis in the banking and/or financial services industry.
• Minimum of 3 years of experience leading analysts, administrators, or cross-functional product teams.
• Minimum of 3 years of nCino experience.
• Demonstrated experience working in the banking or financial services industry.
• Strong understanding of banking principles, lending processes, and financial technologies.
• Demonstrated experience managing products in Agile environments.
• Proven ability to move fluidly between strategic planning and tactical execution.
• Strong business acumen and ability to think and act holistically.
• Strong process mapping and workflow documentation skills (e.g., Visio, Lucidchart).
• Working knowledge of enterprise financial systems, integrations, reporting platforms, and third-party data environments.
• Ability to travel in the WSFS Bank footprint in the Greater Philadelphia region as needed.

Pay

$111,440.00 - $183,082.25 Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards.

Benefits

WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status.

Contact Information

If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.