Product Owner

About The Role

We are seeking a Zuora Product Owner within the Revenue and Deal Operations organization to drive the strategy, design, and optimization of subscription billing and quote-to-cash capabilities. This role sits within Revenue & Deal Operations (RDO) and serves as a key cross-functional partner across Salesforce, Kantata, Revenue Operations, Finance, and technology teams to deliver scalable, customer-centric solutions that support a global sales organization and a rapidly growing subscription business.

Role Overview

This role is critical to supporting a multi-billion-dollar revenue organization undergoing rapid growth and transformation. You will lead the product lifecycle for Zuora and its integration with Salesforce, enabling seamless execution of the quote-to-cash process while ensuring billing, customer, and revenue data requirements are supported across connected systems. The role will collaborate closely with teams responsible for ERP, e-billing/e-reporting, and reconciliation capabilities to ensure Zuora processes, integrations, and data flows align with broader operational, compliance, and business requirements.

Key Responsibilities

• Own the Zuora product roadmap, including billing, subscriptions, invoicing, and revenue integrations

• Lead end-to-end product lifecycle from ideation through delivery and ongoing optimization

• Partner with Sales, Revenue Operations, Finance, IT, Sales Ops, and adjacent Product Owners to define product strategy, requirements, priorities, and aligned business outcomes

• Coordinate shared dependencies across e-billing, reconciliation, Salesforce, Kantata, ERP/Fusion, and other connected quote-to-cash systems

• Drive integration between Salesforce (Sales & Service Cloud) and Zuora to optimize quote-to-cash processes

• Gather, define, and prioritize business requirements aligned with revenue operations objectives

• Translate business, operational, compliance, and system needs into clear user stories, acceptance criteria, and delivery priorities

• Collaborate with SCRUM teams to deliver high-quality product increments and MVPs

• Analyze usage data, billing metrics, and user behaviors to inform product improvements

• Support organizational change management including training, communication, and adoption strategies

• Ensure scalability and accuracy across subscription lifecycle including billing, invoicing, and revenue recognition

• Manage risks, dependencies, and cross-functional alignment to ensure successful product delivery across highly connected quote-to-cash systems

Qualifications

• Bachelor’s Degree required

• 3–6 years of experience in Product Management, Product Ownership, or Business Systems roles

• Hands-on experience with Zuora Billing and/or Zuora Revenue strongly preferred

• Experience with Salesforce.com or similar CRM platform

• Strong understanding of quote-to-cash and subscription business models

• Proven experience leading cross-functional initiatives in Agile/SCRUM environments

• Strong analytical, problem-solving, and decision-making skills

• Experience with analytics tools such as Tableau or Power BI is a plus

• Excellent communication and stakeholder management skills

What We Offer

• Competitive salary

• Generous paid time off policy

• Charity match program

• Medical, Dental & Vision Plans

• Parental Leave

• Employee Assistance Program (EAP)

• 401K matching

• More!

Who You Are

• A proactive, high-performing individual with a bias for action

• A strong collaborator who can influence across business and technical teams

• Comfortable navigating ambiguity in fast-paced environments

• Passionate about delivering customer-centric solutions and continuous improvement

• A clear communicator with strong interpersonal skills

What Makes Gartner a Great Place to Work?

• A collaborative, team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

How Far You Go is Driven by Your Passion and Performance

• The bar is unapologetically high

• You can make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate

What Do We Offer?

• World-class benefits

• Highly competitive compensation

• Disproportionate rewards for top performers

• Access to unmatched resources, expertise, and technology

• The opportunity to purchase company stock at a discount

Equal Employment Opportunity

• Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities