NCI Surveyor

Responsibilities

• Conduct in-person, telephonic, and virtual NCI surveys with people using HCBS services in South Dakota.
• Follow all NCI and Qlarant protocols to ensure accuracy, consistency, and confidentiality.
• Schedule and complete assigned surveys within designated timeframes.
• Engage respectfully with participants, using active listening, and clear communication.
• Document responses accurately and enter data into the required electronic survey platform.
• Maintain participant privacy and comply with HIPAA and all applicable state and federal requirements.
• Report any concerns, inconsistencies, or required follow-ups to the Qlarant project team.
• Attend required training sessions and quality assurance meetings.
• Travel within assigned regions of South Dakota as needed.

Qualifications

• Bachelor degree with at least one year of experience working with older adults or people with disabilities or, Associate degree with at least two years experience working with older adults or people with disabilities.
• Experience working with older adults and people with disabilities including intellectual or developmental disabilities.
• Strong interpersonal communication skills and the ability to build rapport with diverse individuals.
• High attention to detail and commitment to data accuracy.
• Ability to work independently, manage schedules, and meet deadlines.
• Reliable transportation for conducting in-person surveys across the state (as applicable).
• Comfortable using laptops to record survey responses.

Working Conditions

• Field-based role with travel within South Dakota (as applicable).
• Flexible hours based on survey scheduling and participant availability.
• May involve interviewing people at home, community settings, provider locations, or in a virtual or other remote environment.