NB1616- Assistant Branch Manager

Responsibilities

• Assume authority of daily branch operations when Branch Manager is not present
• Assist and effectively handle all operational issues or branch-related matters. Responsible for making sound business decisions when addressing issues. Approve transactions, as required.
• Maintain a working knowledge of all products and services to assist in answering questions from staff and customers
• In partnership with Branch Manager and Human Resources, manage the hiring, training and retention of staff. Also partner on terminations, when appropriate.
• Manage staff work schedules, including breaks, paid time off, and hours worked by part-timers to ensure adequate coverage of the Business Window. Approve timecards for branch employees.
• Cross train in all positions within branch and perform any operations duties, as needed, during peak periods or to maintain coverage, including teller functions
• Continually seek ways to improve branch operations and productivity to meet established goals
• Actively contribute to branch goals by retaining and expanding customer base, as well as, managing and promoting a sales culture within branch
• Run reports and identify existing customers who may have a financial need for new or additional products or services. Proactively contact them to discuss product/service options to meet their needs.
• Cultivate relationships with potential new customers through networking, strong customer service and solid product knowledge
• Provide ongoing coaching in sales techniques and product knowledge while motivating staff to embrace sales culture and consistently cross-sell and refer Bank products and services
• Partner with Branch Manager to ensure daily branch operations are being conducted in accordance with all applicable laws, regulations and guidelines
• Monitor customer transactions, complete daily proofing of all branch-related areas, review daily reports of customers activity and complete any paperwork as required for Compliance and Bank Secrecy Act (BSA) purposes
• Ensure dual control procedures are enforced at all times
• Monitor procedures involving non-deposit products, such as wealth management and retirement planning investments, to ensure compliance within these areas
• Complete periodic internal branch audits
• Ensure all branch security procedures are being followed appropriately and effectively
• Ensure compliance with all relevant Bank policies and procedures
• Partner with Branch Manager to coach and mentor staff
• Train and develop staff toward procedural compliance, goal achievement and exceptional customer service
• Clearly communicate expectations of job performance and hold staff accountable for performing against expectations and goals
• Actively participate in performance management process for staff, including providing ongoing coaching and feedback, completing performance evaluations and proactively addressing performance issues
• In partnership with Human Resources and the Branch Manager, manage the hiring, training and retention of staff
• Maintain clear and open communication between branch management and staff
• Actively listen to staff when they raise questions or concerns
• Attend management meetings to obtain information on new products and services, new/current policies and procedures, lessons learned from other branches and other information sharing practices
• In collaboration with Branch Manager, cascade important information to staff members in a timely manner (e.g., during team meetings)
• Regular involvement in community-based organizations to support local businesses, increase Northfield's presence in the area and to network and potentially expand potential customer base
• Represent Northfield at community-based luncheons, dinners and special events, as necessary
• Volunteer with community-based organizations as a representative of the Bank
• May require occasional travel for business meetings or training
• Management may authorize transfers to other branches based on business need

Requirements

• Two-year college degree or 5+ years banking experience, including supervisory experience required
• Banking experience required (5+ years)
• Excellent communication skills required (5+ years)
• Solid computer skills required (5+ years)
• Strong sales skills with ability to effectively develop business preferred (2+ years)
• Supervisory skills preferred (2+ years)
• Ability to lift and transfer coin bag (approximately 30 lbs.)

Qualifications

• Must be able to pass a background check
• Must be able to pass a drug test

Skills

• Customer Service
• Teamwork
• Problem Solving
• Leadership
• Communication
• Product Knowledge
• Training
• Performance Management
• Community Engagement

Benefits

• Comprehensive benefits package

Pay

$27.88 - $36.06 per hour