Navigator, Community Health I (Hybrid)
Essential Functions
- Act as a liaison to ensure members are connected with appropriate care channels (i.e. pharmacy, insurance, billing, referral) and have the information they need to successfully navigate their care journeys.
- Outreach and follow-up with patients in between episodes of care as appropriate to promote a seamless and predictable healthcare experience.
- Ensure that members attend appointments and assist with coordination for transportation and pharmacy needs.
- Collect all information and relay to Care Coordination team.
Qualifications
- Education Level: High School Diploma or GED
- Experience: 3 years' experience in a community relations, outreach, customer service or health educator role
- Licenses/Certifications: Required - CHW Certification - Maryland Community Health Worker Certification
Preferred Qualifications
- Crisis Intervention skills
- Skilled in typing and working within various web-based platforms
- Experience with Maryland Medicaid/Medicare recipient population
- Reliable transportation used for member engagement
- Bilingual - fluent in Spanish
Knowledge, Skills And Abilities (KSAs)
- Reliable transportation to locations for member engagement
- Strong written and verbal communication skills
- Problem-solving skills to tackle various tasks and challenges/ability to have a flexible schedule
- Skilled in typing and working within various web-based platforms
- Crisis intervention skills
Salary Range
The salary range for this position is $39,024 - $71,544. The actual salary offered will depend on the candidate's qualifications, experience, and internal equity considerations.
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Physical Demands
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.