Navigation Center Supervisor

5Cities Homeless Coalition assists those who are experiencing or at-risk of homelessness to achieve housing stability, self-sufficiency, and improved health by providing resources, supportive services, and programs.

About the role

The Navigation Center Supervisor provides oversight of 5CHC’s Navigation office, located at 100 S 4th St., in Grover Beach. This position oversees daily operations and supervises Case Managers providing direct client assistance. The role collaborates with government entities, faith-based organizations, nonprofit service providers, law enforcement, and local businesses to develop a cohesive, collaborative, and coordinated system of care.

Responsibilities

• Oversees services in four key programs: Coordinated Entry & Resource Referral, Homelessness Prevention, Rapid Re-Housing, and Homeless Youth Services.
• Supervises staff in several programs, including scheduling, assigning and monitoring work, reviewing timecards, and approving time off requests.
• Conducts training in proper data entry, operational procedures, and safety; recommends and schedules ongoing staff training and professional growth opportunities.
• Ensures staff meet job expectations through regular check-ins and coaching.
• Resolves operational problems, implements new procedures, and creates or revises Policies and Procedures to establish written standards for daily activities.
• Assists in the review and revision of Program Manuals.
• Represents 5CHC at relevant meetings in SLO County, as deemed appropriate by management.
• Collaborates with other Supervisors and Program Managers to ensure consistent and streamlined workflow and service delivery.
• Assists case managers in creating case plans for clients with short, medium, and long-term goals.
• Approves direct client assistance for different services while adhering to grant and contract guidelines.
• Assists with Case Management for complex cases and may hold a small caseload depending on organizational capacity.
• Works compassionately with individuals who have difficulty engaging with service providers.
• Effectively resolves conflicts and de-escalates potentially violent situations.
• Resolves client grievances, as appropriate.
• Responds appropriately to emergencies.
• Maintains regular, routine attendance.

Requirements

• Minimum of a Bachelor’s Degree in a related field, OR 3 years of experience in homeless services or supportive housing services.
• 2 years or more of supervision experience.
• High attention to detail and ability to coordinate multiple projects in a high-pressure, time-sensitive environment.
• Advanced proficiency in Microsoft Office Suite, specifically Excel (data management, formulas, reporting) and Outlook (professional communication and calendar management).
• Demonstrated ability to quickly learn and master specialized client tracking systems, database software, and proprietary electronic health/client record platforms.
• Highly motivated self-starter with proven ability to develop creative solutions.
• Strong decision-making skills, time management, and ability to work with minimal supervision.
• Professional demeanor and excellent interpersonal, written, and oral communication skills.
• Ability to excel both individually and in a diverse, collaborative team environment.
• Ability to handle sensitive and confidential client, employee, volunteer, and donor information.
• Able to remain calm in demanding and unpredictable situations.
• Ability to meet face-to-face with individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.; able to develop rapport, provide information, and refer with sensitivity to cultural issues.

Preferred Qualifications

• Bilingual (Spanish).
• Previous experience with social services and/or homeless programs.

Other Requirements

• Successful completion of background screening.
• Reliable transportation, valid California driver’s license, and ability to qualify for organization’s driver insurance coverage.
• Current tuberculosis test.
• CPR/First Aid Certification.

Pay

$70,304+ per year

Work Environment

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health, and safety practices. The role may involve unpleasant sensory demands, including exposure to alcohol and drug use or lack of personal hygiene. The employee must be prepared to respond quickly and effectively to crisis situations, including potentially hostile scenarios. The noise level is usually moderate, but work may become stressful under pressure. The employee may be subjected to outside environmental conditions, including accessing areas inhabited by homeless persons that may be inhospitable or difficult to navigate due to uneven or harsh terrain.

Physical Demands

While performing the job, this position typically spends time sitting, standing, walking, stooping, kneeling, climbing stairs, driving, carrying (up to 20 lbs), lifting (up to 20 lbs), operating a computer keyboard, and making and receiving telephone calls. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to tolerate being outdoors in all types of weather for several hours at a time.