Native American/Tribal Admissions Counselor - Online Division - International/Tribal

About the role

Grand Canyon Education (GCE) is seeking a motivated International/Foreign Credential Admissions Counselor to be the first point of contact for prospective students and help enroll them in online degree programs. This role involves guiding non-traditional students through the admissions process and providing a roadmap for success from application through completion of their first few classes.

What you'll do

• Reach out to new and prospective online students by implementing a phone campaign strategy that includes 100+ dials and 3+ hours of talk time per day
• Introduce new students to the online classroom environment
• Keep detailed and accurate records of student information while maintaining confidentiality
• Provide exceptional counseling to prospective students via phone, email, and text
• Champion the GCE mission, promoting Grand Canyon University student success and institutional growth
• Meet performance goals and generate referral activities
• Guide prospective students through the admissions process by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services

Who you are

• Energetic goal-getter with team spirit, passionate about the power of education
• Driven, self-motivated, and empathetic
• Demonstrated success in building relationships, meeting expectations/deadlines, providing excellent service, and multitasking
• Exceptional communication and coaching skills

Requirements

• Must reside in or near Maricopa County, AZ
• Bachelor's degree preferred; candidates with related work experience will be considered
• No delinquent or in default on a federal student loan as verified in credit report (if in rehabilitation program, credit report must reflect current, not delinquent, payments)
• Outstanding time management skills with ability to prioritize competing priorities
• Clear communication skills (phone and writing), well-developed listening skills, great follow up skills, and comfort helping prospective students work through concerns or roadblocks
• Self-motivation and drive to succeed
• High emotional intelligence with ability to demonstrate empathy
• Computer literacy and proficiency in Microsoft Office Suite

Preferred qualifications

• Foreign language skills
• Work experience outside of the U.S., or multicultural experience
• Relevant industry related professional experience
• Experience working with CRM tools
• Prior call center experience

Training

New hire training encompasses three full weeks. One week is held in-person at the Phoenix, AZ campus and the following two weeks are held virtually via Zoom.

Pay

Starting salary is $50,000 per year, depending on prior higher education enrollment experience, with earning potential of up to six figures after 5 years of successful service.

Benefits

• A career where your work makes a difference in students' lives
• Ongoing professional development and growth
• Outstanding benefits and work perks
• Generous PTO starting at 20 business days per year
• 11.5 paid holidays
• Tuition benefits
• Collaborative and supportive work environment