NATIVE AMERICAN HEALTH SVCS SUPERVISOR -

Department: Native American Health Services – Full Time (1.00 FTE), Days shift

About the role

Supervise all aspects of the day-to-day operations of the Native American Health Services Department. Ensure adequate staffing, personnel management (including mentoring, Kronos, and performance appraisals), complete and accurate documentation for all department activities, and basic program management when needed. Provide staff accountability, troubleshoot technical problems related to staff support, develop reports, track trends, and create training and outreach for external and internal groups while delivering excellent customer service to all stakeholders. Ensure adherence to hospital and departmental policies and procedures. No patient care assignment.

Responsibilities

• Develop an efficient organizational structure and supervise employees, including selection, termination, training, education, correcting deficiencies, performance appraisals, discipline, counseling, and scheduling work assignments; encourage staff teamwork and growth initiatives.
• Allocate and schedule work within the department, ensuring coverage during operating hours; fill in for staff during breaks and other absences.
• Perform routine personnel and payroll functions; monitor and maintain sick and annual leave records.
• Provide leadership through identification of problems and opportunities for improvement, program planning, implementation, and evaluation.
• Perform various administrative functions such as monitoring expenditures, preparing reports and correspondence; participate in research projects to develop service plans; propose changes to program policies and procedures.
• Deliver quality service and act positively with all customers to complete assigned functions; identify, recommend, and implement opportunities for continuous improvement.
• Coordinate with community health workers, case managers, and social workers to overcome obstacles for patients; provide consultative services to Clinical Social Work and Discharge Planners; coordinate with hospital agencies to facilitate admissions for Native Americans.
• Serve as a liaison with the UNM SRMC Office of Native American Affairs, other UNM Health and Health Sciences departments, community and government agencies, and other individuals as assigned.
• Collaborate with medical providers, multidisciplinary team members, and community resource providers to assist patients in meeting treatment goals.
• Serve as liaison for Tribal issues and problem-solving for Native American patients.
• Establish and maintain effective working relationships with patients, visitors, physicians, and hospital employees.
• Work with other staff and management to ensure timely, high-quality, efficient management of assigned programs.
• Build and maintain collaborative relationships with community agencies and groups; represent the department and hospital at community meetings, health fairs, presentations, and functions to increase awareness of available services.
• Review and ensure patient billing is accurate and compliant with financial policies, procedures, and contractual requirements.
• Maintain reports and records; collect statistical data for administrative and quality improvement purposes.
• Conduct educational sessions with hospital staff to increase awareness of Native American health trends, payment programs, and cultural humility; conduct presentations on behalf of the hospital with community leadership groups.
• Prepare weekly, monthly, quarterly, and annual reports related to program operations, as well as other special reports as necessary.
• Participate in and represent the organization at meetings and events; serve as a liaison between organization personnel, patients, families, community entities, and leaders; ensure quality service and customer satisfaction.
• Maintain awareness and ensure staff compliance with safety requirements.
• Maintain strict patient confidentiality per hospital and department policies.
• Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings, and workshops.

Requirements

• High School diploma or GED (required).
• Bachelor’s degree in a related discipline (preferred).
• 2 years of directly related experience (required).

Physical Conditions

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or move objects. Primarily involves sitting, with occasional walking or standing. Working conditions involve minimal hazard, physical risk, or office environment. Tuberculosis testing is completed upon hire and as required.