National Sales Specialist

Location: Nottingham, PA

About the Role

We are currently seeking a qualified individual who is looking to gain industry knowledge and experience for the National Sales Specialist position, joining our team in Nottingham, PA.

Schedule

Monday-Friday, approximately 40+ hours a week.

Benefits

• Medical, dental, hearing, and vision insurance.
• Marathon Health Clinic – a premier on-site healthcare provider (a separate entity from Herr's, located at our Nottingham, PA facility). This facility ensures easy access to tailored healthcare services, preventative care, and wellness programs for employees on any medical plan.
• Opportunity to contribute to a 401k, with a company match.
• Paid vacation, holiday, and sick time.
• Paid Employee referral program.

Responsibilities

Customer Service

• Executes top-notch listening skills to build meaningful relationships, understand customer issues, and troubleshoot, resolve, or respond within 24 hours.
• Manages difficult or emotional customer situations, leveraging relationships, and knows when to escalate.
• Collaborates with Supply Chain, Warehouse, Logistics, and Manufacturing to understand where customer orders are in the pipeline and respond to customer order status.
• Interprets received orders and relays them to assigned sales team members.

Administrative and Logistical Coordination

• Processes daily all details of sales within a proprietary system, with close attention to detail and in a timely manner.
• Coordinates with marketing, sales, and other departments as needed and provides details for various documentation required to complete a sale.
• Continuously monitors customer orders and coordinates shipments, delivery, and final resolutions on outstanding order concerns.
• Adjusts shipping manifest and associated product, within tight timeframes, following established guidelines, policy, and procedures, due to unavailable product to maximize transportation efficiency and meet customer needs.
• Tracks and monitors orders/deductions for accuracy and compliance with program specifics.
• Utilizes various vendor programs to create/input orders, manage logistic routing to monitor product, anticipate issues, and resolve concerns.
• Compiles information for reports and presentations to assist in decision-making.
• Works closely with the National Sales Account Managers on their assigned accounts.

Requirements

• Associate degree and a minimum of 2 years of relevant experience or a combination of knowledge, skills, and abilities.
• Courteous with strong customer service orientation and demonstrated listening skills.
• Self-motivated with a demonstrated strong work ethic, the ability to work within tight deadlines, while paying attention to detail and delivering stellar customer service.
• Proven ability at problem-solving and enjoys an environment where multitasking is a must.
• Demonstrates flexibility to adapt to changes quickly and think conceptually while executing in a timely manner.
• Knowledge of Microsoft Office and ability to learn industry-specific software in a reasonable amount of time, with the ability to change work habits as the company continues to implement advances in technology to improve efficiency.