National Operations Manager

Essential Duties & Responsibilities

• Collaborate internally and with venues and clients to plan and manage install and dismantle activities
• Participate in show planning and other operational activities to ensure successful execution of job requirements; manage labor and job assignments to ensure alignment with preshow estimates
• Maintain a broad understanding of venue and show site operations, union requirements, and competitor rates, strengths, weaknesses, skills, and abilities
• P&L management and reporting for city operations; ensure budgeted profitability goals are met
• Attend client planning meetings as needed and assist with site surveys
• Maintain productive working relationship with local unions and union leadership; assist with contract negotiations, grievances, labor agreement adherence and interpretation
• Lead and develop a high-performing team; provide annual reviews and avenues of growth for office staff
• Identify and develop relationships with local businesses and community organizations to identify key resources and a strong pipeline of talent
• Act as a liaison to clients and sales team members to ensure efficient use of available resources
• Ensure adherence to safety protocols on all job sites; Manage worker’s compensation risk and maintain gross margin
• Determine space requirements in relation to staff, storage, and revenues; negotiate all contracts for office and warehouse facilities, including lease contracts for building and vehicles
• Assume responsibility for all financial transactions and reconciliations involving local company checking accounts; maintain communication with corporate Accounts Payable Service satellite cities in a profitable manner
• Research and establish labor resources

Education & Experience

• 2+ years of job experience in operations management roles with business planning and execution experience; P&L responsible roles preferred.
• 2+ years labor management or trade show industry experience preferred
• Project management experience is a plus
• Ability to effectively manage multiple priorities requiring attention to detail while ensuring high quality service delivery
• Expert time management and organizational skills with ability to handle large or complex projects simultaneously
• Capable of working independently; self-motivated and results driven
• Able to analyze complex problems, exercise sound judgment, and appropriately manage conflict
• Ability to analyze and apply data to business strategy and goals; financial acumen is a must
• Excellent written and verbal communication skills
• Exceptional interpersonal and collaboration skills; ability to charismatically manage cross-functional relationships within the organization; strong customer service orientation
• Able to work long hours and travel as needed
• Proficient in Excel and Word
• BiLingual is preferred, but not required.