National Logistics Account Manager

Key Responsibilities

• Communicating with assigned customer base as the single point of contact and build relationships
• Working with other internal departments to balance capacity and freight including teams of analysts
• Soliciting additional freight opportunities that eliminate empty miles when necessary
• Researching and attempting to remedy service issues daily
• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better
• Relaying excess load availability to Brokerage and Rail divisions
• Reviewing EDI data for accuracy before releasing verifications to the customer
• Maintaining key carrier performance indicators
• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines
• Managing bookings and provide resolution of delayed pickup/delivery, billing, etc.

Minimum Qualifications

• 3+ years of experience in business development, sales, or transportation operations
• Intermediate proficiency in Microsoft Excel functions
• Ability to handle high volumes of inbound/outbound email and understanding capacity and network
• Extremely organized and communicative multiple stop deliveries
• Ability to perform in a deadline-driven environment with rapidly changing priorities

Preferred Qualifications

• Ability to service multi-million-dollar accounts, support new and existing sales opportunities
• Experts in specific KPI contract details per client and awards
• Some familiarity with AS/400 operating system

Skills & Abilities

• Critical thinking
• Root cause identification
• Problem solving
• Goal setting
• KPI monitoring
• Customer service
• Business solicitation
• Negotiation
• Relationship building
• Scheduling
• Project management
• Data analysis
• Effective communication
• Teamwork

Benefits

• Medical, Vision, Dental, Supplemental, and Life Insurances available
• + 401(k) retirement plan and quarterly match