National Installation Specialist

About Us

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization. Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide.

About the Role

The National Installation Specialist is responsible for the successful delivery, installation, and initial setup of advanced medical imaging equipment (e.g., MRI, CT, X-ray, ultrasound) at hospitals, clinics, and diagnostic centers across the country. This role ensures all systems are installed safely, efficiently, and in compliance with manufacturer specifications, regulatory standards, and customer expectations. This is a customer-facing position requiring frequent travel and collaboration with internal engineering, project management, and clinical support teams.

Responsibilities

• Responsible for installation of UIH diagnostic imaging equipment for designated products throughout the United States.
• Provide top-level on-site mechanical installation that delights our customers and sets the benchmark for the medical imaging industry.
• Embrace new technology while leveraging core strengths in customer service and service support.
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market.
• Continually build competence in providing technical assistance and support to our customers.
• Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction.
• Other duties as assigned.

Requirements

• Associate degree in technical field and/or equivalent experience preferred.
• Mechanical knowledge of at least 1 year.
• Experience with hand tools of at least 1 year.
• Experience with power tools of at least 1 year.
• Ideally, have previous medical imaging installation experience where you have demonstrated a strong mechanical and troubleshooting ability with hardware and mechanical systems.
• Possess strong ability to read, follow, and execute detailed blueprint instructions.

Skills & Attributes

• Strong customer communication skills with ability to effectively communicate both verbally and in writing.
• Demonstrated ability to contribute to a team environment focused on customer success.
• Superb customer-facing skills needed for working with customers and internally at all levels within UIH, 3rd parties, contractors, and subcontractors.
• Must be able to quickly build rapport and gain respect from others.
• Valid driver's license and good driving record required.
• Willingness to travel extensively (at least 75%) as needed for medical imaging equipment installations and training.
• Works independently with minimal supervision and supports team members in a collaborative environment.
• Handles unexpected situations with a calm and composed manner and escalates issues as needed through the correct channels.
• Adheres to schedules and meets deadlines consistently.

Magnetic Environment Exposure

This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields.

• Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials.
• Employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work.

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• Employee assistance program.
• Company-paid basic life insurance.
• 401(k) with employer match.
• Paid time off, sick leave, and 12 paid holidays.

Compensation decisions are based upon the candidate level of skill, qualifications, geographical location, and experience. Additionally, the position may be eligible to earn performance-based incentive compensation (such as cash bonus(es)).