National Help Desk Engineer

Responsibilities

• Respond to calls, tickets, and emails escalated from the NHD Services team members to troubleshoot reported issues in a helpdesk environment.
• Analyze and respond to Server and infrastructure alerts.
• Onsite deployment of customer desktops, servers, and infrastructure equipment.
• Work on customer projects with teams of NHD Service team members and Project Engineers.
• Troubleshoot, monitor, and maintain client computers and desktop applications.
• Support current Windows Server operating systems.
• Support current Microsoft and other Server products.
• Escalate unresolved issues to the appropriate internal channel.

Requirements

• Motivated and works well in a team environment.
• Excellent customer service skills.
• Excellent communication skills, including the ability to translate complex technical terms and concepts into layman’s terms.
• Must be able to occasionally work weekends.

Qualifications

• 7-9 years' experience in a technical support role.
• At least 7 years' experience in a remote technical support role.
• Current related Microsoft Azure Certification is highly preferred.
• Excellent communication skills required.
• Experience with current Windows Server operating systems required.
• Basic administration of Windows servers preferred.
• LAN/WAN and basic network troubleshooting and problem-solving preferred.
• Familiarity with email server and spam filtering technology preferred.

Skills

• Exceptional communication skills.
• Energetic, self-motivated, and works well in a team environment.
• Able to work remotely as needed.

About Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Pay

The compensation range for this role is $XX- $XX. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Benefits

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401(k) retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
• Financial protection for you and your family (life insurance and disability insurance).
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship.
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal).

Compensation Statement

$60,600 USD - $70,000 USD

Equal Opportunity Employer

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.