National General Adj

Business Segment: Global Technical Services

About the role

Resolves complex commercial property losses generally in excess of $250,000 by investigating damages, negotiating adjustment of losses with corporate management, brokerage personnel, lawyers, accountants or public adjusters representing the insured, and presenting evidence in legal proceedings.

The National General Adjuster’s role varies including direct loss assignment handling, assisting branches or Technical Services on loss handling, and providing catastrophe claims assistance. Provides peer review on assignments to other staff.

Responsibilities

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.
• Manages complex claims and other personnel including adjuster team experts and consultants.
• Provides successful succession planning, mentoring and assisting losses with other staff.
• Investigates claims or directs personnel in local branch in doing so by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.
• Sets estimate loss values for clients.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
• Communicates adjustment recommendations to appropriate parties after determining liability.
• Controls claim costs.
• Recommends litigation when appropriate.
• Presents evidence and serves as an expert witness at legal proceedings.
• Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.
• Maintains professional and technical knowledge through continuing education.
• Makes sales calls to solicit new business.
• Acquires and develops client relationships that result in nominated accounts and business development.

Requirements

• Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.
• Previous experience adjusting complex property or liability claims.
• General experience level in excess of 10 years handling claims or working within industry segment.
• Excellent knowledge of interpretation of insurance coverages, customs and practices.
• Good verbal and written communication skills.
• Excellent attention to detail.
• Strong analytical and mathematical ability.
• Strong organizational and interpersonal skills.
• Basic computer knowledge.
• Must be licensed as required by state and local jurisdictions.
• Must have a valid driver's license.
• Must complete designated courses while in position in order to advance.
• Completion of GTS qualification questionnaire is required for position of NGA.

Benefits

We offer a comprehensive Total Rewards package to assist with financial, health/wellness, continuing education/training, and other needs:

• Competitive base pay with a pay range/salary determined by factors including experience, education, market rates, and business segment.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• Medical, Dental, and Vision Plans.
• Prescription Drugs coverage.
• HSA, HRA, and FSA Accounts.
• Paid Holidays, Vacation, and Sick Leave.
• 401(k) Retirement Plan.
• Tuition Assistance.
• Paid Parental Leave.
• Supplemental Health Benefits.
• Enhanced Mental Health Support.
• Virtual Physical Therapy.
• Caregiving Services.
• Life Assistance Program.
• Training programs that promote continuous learning and career progression.
• Sustainability programs that give back to communities.

About Us

At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision, and values.