National Field System Engineer - Madison, WI; Kenosha, WI; and Rockford, IL

Description

The National FSE position (NFSE) is responsible for providing on-site Installation, Preventive, Corrective, and Routine Maintenance for bioMerieux customers on an as-needed basis, utilizing appropriate tools and test equipment.

Primary Duties

• Deliver timely, professional communications to customer service requests within the assigned territory and nationally as needed.
• Perform installations, preventive and corrective maintenance, upgrades, field actions, and equipment removals using sound technical and business judgment.
• Troubleshoot and repair instruments using electro-mechanical and computer skills to the board or subassembly level.
• Build strong customer relationships and identify potential service or sales opportunities.
• Plan and manage a forward-looking service itinerary in coordination with dispatchers and regional leadership.
• Cookordinate with regional teams when supporting customers outside the assigned territory.
• Engage with purchase-order-required customers to schedule preventive maintenance and support revenue objectives.
• Travel regularly, both scheduled and unscheduled, to support customer needs including overnight and national travel for customer support, trainings, workshops, and specialized service needs.
• Complete service documentation, quality checklists, training requirements, calendars, and expense reports accurately and on time.
• Maintain accurate spare parts inventory and achieve annual targets such as First Time Fix rates and other assigned performance objectives.
• Continuously develop technical, procedural, and professional skills.
• Support sales, applications, marketing, and customer service teams to enhance customer experience, support product performance, and contribute to organizational objectives and strategies.
• Participate in trade shows and provide product performance feedback to internal teams.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Qualifications

• Required:
  • Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline.
  • 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required.
  • Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required.
  • Must have and maintain a valid driver’s license in state of residence.
• PREFERRED:
  • Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred.
  • Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred.
  • Experience in a field service role preferred.
  • Experience in the principles and practices of laboratory operations preferred.