National Escrow Assistant

About the role

Hometap is seeking an Escrow Assistant to assist in managing the full lifecycle of escrow transactions. This role requires a detail-oriented and organized individual who can communicate effectively with customers and collaborate across teams.

Responsibilities

• Title Clearance: Order payoff demands, track lien releases, and obtain signed affidavits to prepare for closing.
• Client Communication: Serve as the primary point of contact, maintaining proactive and clear communication with clients from title distribution to closing preparation.
• External Title Coordination: Act as the main liaison with external title companies, ensuring consistent communication and coordination on transactions where title insurance is not handled in-house.
• Document Review & Quality Control: Meticulously review signed closing documents for accuracy and completeness, coordinating with notaries for necessary corrections.
• Escrow & Financial Support: Assist Escrow Officers with file balancing, ledger management, and other tasks as needed.

Requirements

• A minimum of one year of experience in title or escrow.
• Strong problem-solving skills, comfortable working cross-functionally to identify and troubleshoot questions.
• Excellent verbal and written communication skills, comfortable communicating with customers via phone and email.
• Comfortable working in a fast-paced, high-growth environment as an individual contributor and in collaboration with internal and external partners.
• A high degree of organization, while maintaining the flexibility to reprioritize quickly.
• Self-motivated and capable of managing tasks autonomously.
• Technical aptitude: proficient in Microsoft Office and Google Suites, and comfortable learning new systems.
• Fluency with escrow and title software, ideally Qualia.

Qualifications

• Fluent in English.
• Ability to work independently and as part of a team.
• Experience with escrow and title processes.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office and Google Suites.
• Experience with Qualia or similar escrow software.

Skills

• Strong problem-solving skills.
• Effective communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Attention to detail and organizational skills.
• Proficiency in Microsoft Office and Google Suites.
• Experience with escrow and title processes.
• Fluency with Qualia or similar escrow software.

Benefits

Competitive compensation, healthcare coverage, generous PTO, a meaningful equity package, and a strong culture with plenty of opportunities for team-building and camaraderie.

Pay

The salary range for this role is $60,000 - $65,000, depending on your experience, skills, location, and other factors. You’ll also receive meaningful equity, so you can share in our growth and success.

Schedule

Flexible work schedule to accommodate the needs of the position and the employee.