National Director - Patient Access

Responsibilities

• Foster a culture of accountability, excellence, and inclusivity.
• Oversee hiring, onboarding, training, performance management, and succession planning.
• Ensure competencies in field-based reimbursement, buy-and-bill, patient onboarding, case management, and strategic account leadership.
• Drive the national patient access strategy across specialty medications.
• Align and oversee operations in partnership with cross-functional stakeholders.
• Ensure rapid and seamless patient onboarding, benefit verification, prior authorization support, denials/appeals resolution, and affordability assistance.
• Partner with Brand Planning, Sales, Medical Affairs, and Trade to ensure aligned communication and tactical coordination.
• Serve as the Lead representing access priorities in brand planning and execution.
• Align with Field Sales leadership to streamline pull-through initiatives and provide insights to optimize provider engagement.
• Maintain oversight of all patient services KPIs, including speed-to-therapy, time-to-fill, adherence, and hub/SP operational metrics.
• Report on trends in reimbursement, provider readiness, patient adjudication status, and impact of open enrollment efforts.
• Provide insights and recommendations to senior leadership based on real-time field data, vendor performance, and operational risks.

Qualifications

• Doctorate degree and 4 years of Access and Reimbursement experience
• Or Masters degree and 7 years of Access and Reimbursement experience
• Or Bachelors degree and 9 years of Access and Reimbursement experience
• Preferred: MBA or advanced degree preferred in Health Administration, Public Health, Business, or related field.
• 12 years of progressive experience in biopharmaceuticals, with 6 years in leadership roles across Patient Services, Market Access, or Field Reimbursement.
• Minimum 8 years of experience supporting infused or ultra-rare/orphan therapies.
• Demonstrated success in leading cross-functional teams, external vendor management, and field-based access initiatives.
• Deep understanding of provider billing, buy-and-bill reimbursement models, patient affordability programs, and access technologies.
• Proven experience influencing access strategies across the commercial and medical landscape.
• Excellent communication, stakeholder alignment, project management, and analytical capabilities.
• Travel up to 50-70%, including site/vendor visits, national meetings, and field ride-alongs.