National Director, Branch Facilities & Property Management

Wells Fargo · Charlotte, NC · 2 wk ago

FinanceFull-time

About the Role

The National Director of Branch Facilities & Property Management is responsible for enterprise leadership of all day-to-day property management activities across a 4,100-location branch banking real estate portfolio spanning 38 states. This role provides strategic and operational oversight for branch facilities services, vendor-delivered maintenance programs, regulatory compliance, risk mitigation, service quality, and financial performance to ensure safe, reliable, and customer-ready environments across the retail network.

Oversees $265M in annual operating spend and $200M+ in capital investments. The director establishes performance standards, governance routines, and cross-functional partnerships required to manage a geographically dispersed banking portfolio at scale while advancing service excellence, cost discipline, asset stewardship, and business continuity.

Responsibilities

Operate as an enterprise leader who aligns facilities strategy with retail banking priorities and customer expectations.
Create a culture of accountability, responsiveness, operational excellence, and continuous improvement across internal teams and service partners.
Lead all day-to-day property management operations for a 4,100-location branch banking portfolio across 38 states.
Set enterprise standards for facilities service delivery, operating procedures, escalation management, and field execution.
Direct a multi-layered organization of internal leaders and outsourced partners to deliver consistent property management performance across diverse markets.
Partner with retail, real estate, security, risk, and line-of-business leaders to resolve operational issues and protect uninterrupted branch operations.
Prioritize service strategies that improve branch readiness, colleague experience, customer experience, and operational resilience.
Provide executive oversight of outsourced property management, integrated facilities management, and specialty service providers supporting the branch network.
Define service levels, key performance indicators, governance routines, and contractual expectations for national and regional vendors.
Lead business reviews, scorecard discussions, issue escalation, and remediation planning to improve service reliability and accountability.
Drive supplier performance across maintenance, janitorial, landscaping, life safety, and other branch support services while managing cost, risk, and quality.
Own financial performance for property management operations, including operating budgets and executive reporting.
Drive cost discipline across a large-scale branch portfolio through demand management, sourcing strategies, contract optimization, and productivity improvements.
Balance service quality and business needs while delivering year-over-year savings and cost avoidance.
Translate financial and operational data into executive insights that support investment decisions and portfolio strategy.
Develop and manage business unit occupancy and capital budget.
Partner with capital planning and project management teams on branch investments.
Ensure seamless transition from construction/project delivery to property management.
Support asset lifecycle planning, preventative maintenance strategies, and long-term capital optimization.
Ensure branch environments meet standards for safety, cleanliness, and functionality.
Drive initiatives that improve customer and team member experience within branches.
Address escalations impacting branch operations and customer service.

Requirements

Required Qualifications:

10+ years of Property Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.
4+ years of Management or leadership experience.

Desired Qualifications:

10+ years of progressive leadership experience in facilities management, property management, or corporate real estate.
Significant experience leading large, geographically dispersed portfolios within banking, financial services, retail, or similarly regulated multi-site environments.
Demonstrated success managing outsourced service delivery models, large supplier networks, and enterprise governance routines.
Strong knowledge of facilities operations, preventive maintenance, life safety, environmental health and safety, regulatory compliance, and operational risk controls.
Proven executive presence with the ability to influence senior stakeholders, lead through complexity, and translate strategy into measurable operating results.
Demonstrated strategic leadership with the ability to develop and execute business strategies that align with organizational objectives and drive measurable results.
Strong vendor governance and relationship management experience, including establishing performance metrics, ensuring accountability, and optimizing third-party partnerships.
Extensive knowledge of risk management practices and regulatory compliance requirements, with the ability to identify, assess, and mitigate operational and business risks.
Proven financial acumen, including budget management, cost optimization, forecasting, and delivering operational efficiencies while maintaining service quality.
Strong analytical and data-driven decision-making capabilities, with experience leveraging metrics, dashboards, and insights to influence business outcomes and strategic direction.
Experience leading organizational change, transformation initiatives, and process improvement efforts, with a demonstrated ability to drive adoption and sustain results across complex environments.

Job Expectations

Ability to travel 20% of the time.
This position offers a hybrid work schedule.
Adherence to in-office attendance expectations.
This position is not eligible for Visa sponsorship.

Locations