National Core Indicators and Incident Management Project Director

Duties & Responsibilities

• Coordinate daily operations for statewide research, survey, and quality management projects related to Medicaid HCBS services.
• Manage project timelines, deliverables, reporting requirements, and operational workflows across multiple contracts and projects.
• Cook up the implementation of the NCI-IDD and NCI-AD surveys, including participant outreach, interview scheduling, interviewer coordination, and completion tracking.
• Recruit, train, supervise, and monitor interviewers and Quality Assurance Specialists (QAS), including part-time remote staff.
• Provide coaching, performance feedback, and support related to complex review scenarios and protocol implementation.
• Cook up the Incident Management Look Behind Review process, including reviewer assignments, corrective action review activities, and quality assurance procedures.
• Develop and maintain project protocols, workflows, training materials, documentation systems, and internal tracking processes.
• Conduct and oversee quality assurance and inter-rater reliability activities to ensure consistency and accuracy across reviewers and interviewers.
• Manage project data preparation and quality assurance activities, including data cleaning, de-identification of sensitive information, variable recoding, handling missing data, and coordinating the integration of survey and administrative datasets to support reporting and evaluation activities using systems including REDCap, SPSS, and Excel.
• Oversee project databases and data systems, including REDCap and other internal tracking systems.
• Work with staff to clean, analyze, and summarize project data.
• Produce bi-weekly, monthly, quarterly, and annual reports, presentations, infographics, and dissemination materials.
• Respond to participant, family member, provider, stakeholder, and funder inquiries regarding project activities.
• Work with teams to present findings and project updates to state agencies, committees, and stakeholder groups.
• Serve as a liaison among state agencies, contractors, and community partners.
• Follow established urgent and non-urgent unmet need protocols, including coordination with Adult Protective Services when necessary.
• Other duties as assigned.

Qualifications

• Strong organizational, project management, and communication skills.
• Experience coordinating research, healthcare, quality management, human services, or large-scale data collection projects.
• Experience supervising or coordinating staff, contractors, interviewers, or project teams.
• Experience working with databases, reporting systems, and data management tools.
• Ability to analyze and interpret data and generate reports.
• Ability to work independently and manage multiple priorities simultaneously.
• Demonstrated ability to exercise sound judgment, problem-solving, and professionalism.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Salary Range

$61,900.00-$78,000

Benefits

All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status

Exempt

Hours per Week

40

Restricted Position

Yes

ORP Eligible

No

Flexible Work Arrangement

Hybrid