Director of Incident Management

About the Role

The Incident Management Director (IMD) works under the direct supervision of the State Supported Living Center (SSLC) Director and is responsible for administering the daily operations and activities of the incident management department at the Brenham State Supported Living Center. The role ensures compliance with ICF‑IID regulations, statutory requirements, and HHSC policies while driving continuous quality improvement and overseeing 24‑hour incident management coverage.

Responsibilities

• Establishes goals, objectives, and standards for the incident management department and manages goal‑evaluation activities.
• Ensures compliance with facility goals, quality‑improvement initiatives, ICF‑IID regulations, statutory requirements, and HHSC policies.
• Develops and implements an administrative review process for non‑serious injuries of unknown cause to reduce unusual incident rates.
• Tracks, coordinates, and reports unusual incidents, serious client injuries, and abuse/neglect allegations to HHSC Complaint and Incident Intake (CII) and State Office within required time frames.
• Maintains timely data entry into the Client Abuse Neglect Reporting System (CANRS) and safeguards confidential information and evidence chain of custody.
• Assigns, prioritizes, and manages the activities of investigators, campus administrators, administrative assistants, and other staff; provides hiring, training, and professional‑development oversight.
• Conducts performance evaluations, implements staff retention strategies, and ensures all departmental staff meet training requirements.
• Provides oversight and quality control of unusual‑incident investigations; serves as subject‑matter expert and conducts investigations when investigators are unavailable.
• Facilitates critical‑incident meetings, monitors corrective‑action plans, prepares reports for SSLC leadership, State Office, and HHSC Long‑Term Care Regulatory.
• Manages the daily Incident Management Review Team (IMRT) meeting, trend‑analysis data, and maintains incident databases and reporting systems.
• Monitors budget expenditures, including overtime accruals, and makes adjustments to investigative assignments as needed.
• Acts as liaison with HHSC Long‑Term Care Regulatory, Office of the Inspector General, local law‑enforcement, and other state/federal agencies; coordinates responses to emergencies and disaster‑planning activities.
• Participates in state‑wide meetings, shares best practices, and contributes to the development and revision of incident‑management policies and procedures.
• Performs other duties as assigned and may serve on‑call or work rotating/extended shifts to meet operational needs.

Benefits

• 100% paid employee health insurance for full‑time eligible employees.
• Defined benefit pension plan.
• Generous time‑off benefits.
• Numerous opportunities for career advancement.
• Additional comprehensive benefits detailed on the HHSC Benefits webpage.

Pay

• Salary Range: $6,000.00 – $8,304.83 per month.
• Pay Frequency: Monthly.
• Salary Group: TEXAS‑B‑23.

Schedule

• Shift: Day (24‑hour coverage required, including weekends and holidays).
• Telework: Not eligible.
• Travel: Up to 5%.
• Employment Type: Regular, full‑time, exempt.