National Clinical Applications Specialist - Southern CA/ Los Angeles

Job Summary

The Clinical Applications Specialist provides post-sales training, validation, and support related to the implementation and ongoing use of Nova Point-of-Care monitors, as well as Nova Blood Gas and Critical Care analyzers, to ensure customers achieve optimal use of these technologies.

Responsibilities

• Performs on-site application studies for Nova POC and HBTA products, including StatStrip, StatSensor, Prime, products.
• Conducts on-site application activities, including correlation to alternative reference methods, precision studies, linearity studies, and customer training.
• Works with new customers after the sale to streamline validation requirements for Nova products and support a successful, smooth transition to Nova technology.
• Reviews and prepares data outputs and presents performance data obtained during on-site or remotely supported application studies to current customers, as appropriate.
• Demonstrates the ability to understand and educate end users on instrument use and application-related issues, and to perform data analysis in support of Clinical Applications department objectives.
• Manages customer calls that are escalated to the Clinical Applications group from the Technical Support Hotline. Timely, detailed documentation of all onsite activities and callbacks within Nova's CRM system.
• Maintains data files for all linearity, precision, and correlation data per department policy.
• Serves as a resource to field support peers.
• Must be willing to travel within or outside the assigned territory approximately 50% to 75% of the time by car, air and/or train, including overnight stays. Must be able to travel on short notice.
• Valid United States driver's license required.

Experience Requirements

• Bachelor's or associate degree in Medical Technology required. Degrees in Biology, Chemistry, or Biochemistry may also be considered with relevant clinical laboratory experience.
• 2-4+ years of medical diagnostic industry or hospital related experience

Physical Requirements And Working Conditions

• Willingness to travel as required (including air and ground transportation).
• Valid driver's license and ability to safely operate a motor vehicle as needed for job responsibilities.
• Able to store, transport materials, samples, or demonstration equipment (up to ~25 pounds).
• Comfort with standing and engaging with customers for extended periods.
• Ability to adapt to varying work environments (e.g., customer sites, laboratories, offices).

Benefits

• Flexible Medical, Dental, & Vision Coverage
• Competitive 401k company match
• Bonus Program, Generous PTO and paid holidays
• Generous Tuition reimbursement
• Hybrid and flexible work arrangements
• Professional development, engagement and events
• Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
• Company subsidized cafeteria in our Waltham, MA office

Pay

• Work Location: Remote (Los Angeles, CA)
• Targeted Salary Range: $95,000 - $100,000 a year