National Business Support Specialist-Grand Rapids, MI

About the role

As a National Business Support Specialist, you will play a vital role in ensuring the smooth operation of our sales offices nationwide. This service-oriented position supports both sales and administrative functions, helping to drive business success and enhance customer experience. You'll coordinate events, manage internal systems, and serve as a key liaison between our teams and clients.

Responsibilities

• Drive sales culture and support office development to create new business opportunities
• Maintain a positive and productive office environment
• Participate in and present during office meetings
• Manage inbound customer calls and emails related to technical support
• Coordinate and facilitate internal and external training events at customer sites
• Organize office events, including the annual holiday party
• Travel monthly to other Keyence offices (1–2 overnight stays) to support national initiatives
• Research and share relevant local company news to support sales efforts
• Maintain and update internal systems with customer and company data
• Process internal customer requests efficiently and accurately

Qualifications

• Bachelor's degree required
• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• High attention to detail and accuracy
• Ability to lift up to 30 lbs and manage office deliveries
• Previous experience in customer service or sales support preferred
• Willingness to travel monthly (1–2 overnight stays)

Compensation

• Base Salary: $46,690
• Bonus Target: $13,391 annually (performance-based, paid quarterly)

Benefits

• Medical, dental, and vision coverage
• 401K match
• ~4 weeks PTO in first full year
• Promote-from-within culture with base and bonus increases