National Bankruptcy Manager

Aldridge Pite, LLP is a multi-state law firm that focuses on technology-driven workflows to create synergies with clients and business partners. The firm provides full-service legal representation to financial institutions, including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. The firm is built on three core tenets: Partnership, Integrity, and Innovation.

About the Role

The National Bankruptcy Manager is responsible for managing certain national programs under the firm’s Bankruptcy Department.

Responsibilities

• Prepare and manage weekly production reports for the Senior Director of Bankruptcy Operations and Director of National Bankruptcy Operations, including analysis on staffing needs and employee production.
• Collaborate with leadership on capacity planning.
• Oversee national bankruptcy operations, including managing client pipelines, employee production, and driving operational efficiencies.
• Assist with onboarding new clients and processes, establishing training tools, and implementing training procedures for new employees.
• Serve as a single point of contact for escalated issues with national bankruptcy clients.
• Participate in regular client calls regarding pipeline management and escalated issues.

Requirements

• High School Diploma required; Bachelor’s Degree preferred.
• Minimum of 8 years of Bankruptcy experience with a law firm and/or loan servicer.
• Ability to interpret client systems, including LPS/Black Knight.
• Extensive Bankruptcy experience.
• Proficiency in software tools, including Word, Excel, Outlook, and the Internet.

Skills

• Strong written and verbal communication skills.
• Excellent customer service for internal and external customers.
• Ability to identify and solve issues in a timely manner.
• Team-oriented with a willingness to assist others.
• Extremely organized with strong multi-tasking abilities.
• Conscientious regarding work completion, deadlines, time management, and attendance.
• Takes initiative in overcoming obstacles and identifies necessary actions.
• Commitment to the firm’s vision, mission, and core values.
• Analytical, detail-oriented, and capable of working at a fast pace.
• Ability to develop professional relationships and build rapport.
• Strong work ethic and adaptability to change.

Benefits

• Company-paid life and disability insurance plans.
• Medical, dental, and vision plans with prescription coverage.
• 401K Retirement Savings Plan.
• Flexible scheduling (within reason, depending on position).
• Generous PTO plan for all full-time employees.
• Full equipment station at no cost for remote employees, including dual monitors.
• Employee Assistance Plan, offering free 24/7 counseling and consulting services for emotional health and wellbeing.
• Wellness programs and employee discounts.
• Learning and development training opportunities for personal and professional growth.