National Bankruptcy Manager

About the role

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. The National Bankruptcy Manager is responsible for managing certain national programs under the firm’s Bankruptcy Department.

Responsibilities

• Prepare and manage weekly production reports to provide to Senior Director of Bankruptcy Operations and Director of National Bankruptcy Operations and provide analysis on staffing needs and employee production.
• Work with Senior Director of Bankruptcy Operations and Director of National Bankruptcy Operations on capacity planning.
• Oversee national bankruptcy operations, including managing client pipelines, employee production and driving operational efficiencies.
• Assist with onboarding new clients/processes, establishing training tools and implementing training procedures for new employees.
• Serve as a single point of contact for escalated issues with national bankruptcy clients.
• Participate regularly with clients on regularly set calls regarding pipeline management and escalated issues.

Requirements

• High School Diploma required, Bachelor Degree preferred.
• Minimum of 8 years of Bankruptcy experience with a Law Firm and/or Loan Servicer.
• Must have ability to interpret client systems including LPS/Black Knight.
• Must have extensive Bankruptcy experience.
• Must be proficient in software tools including but not limited to Word, Excel, Outlook and the Internet.

Skills

• Strong written and verbal communications skills.
• Excellent customer service to internal and external customers.
• Ability to identify and solve issues in a timely manner.
• Team player and willing to help others in their department whenever necessary.
• Extremely organized and able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.

Benefits

• Company Paid Life and Disability Insurance plans.
• Medical, Dental and Vision Plans with Prescription coverage.
• 401K Retirement Savings Plan.
• Flexible scheduling (within reason, depending on position).
• Generous PTO plan for all full-time employees.
• Full equipment station at no cost for remote employees, including dual monitors.
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing.
• Wellness programs and employee discounts.
• Learning and development training opportunities for both personal and professional growth.