National Accounts Service Specialist

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

This position is HYBRID in Irving, TX. Please only apply if you live in the Irving or Dallas, TX areas.

Position Summary

Provide operational service management and improvements for the Everon Technology Services Group through planning, execution, monitoring and controlling, and closing aspects of service related projects. Manage small to moderate size initiatives. The NA Service Specialist is responsible during a task or initiative timeframe for determining needs and scheduling people and resources effectively. The NA Service Specialist will appropriately plan and schedule work and manage requests to ensure completion of scope on-time, within budget, and with quality. The NA Service Specialist will engage in the appropriate customer interactions and engage other stakeholders as needed for customer interactions and provide appropriate communications. The NA Service Specialist will be required to handle multiple tasks and initiatives at any given time, all with varying schedules, scopes of work, staffing levels, and requirements. This position will work closely with other groups such as Field Operations, Account Managers, Engineering, Subcontractor Management, Technical Support, General Contractors, Sales and other groups as needed.

Duties

• Effectively plan, execute, monitor, and close service related projects using principles, methods, and standard techniques that are appropriate for the specific project.
• Proactively communicates requirements to stakeholders as and when required and maintains accurate and up to date records of job status, job changes, material flow and other control records necessary for processing of internal and external reports.
• Proactively communicates updates, change proposals and related activities on a regular basis with customer and seek to continuously improve customer satisfaction.
• Develop appropriate planning documents including, scope documents, SOW’s, execution playbooks, etc.
• Reviews requirements to determine scope, effort, schedule, time frame, funding requirements, , allotment of available resources to various phases of jobs, and metrics.
• Develop appropriate responsibilities such as a communications plan, quality assurance plan, resource plan, procurement plan, deployment plan, etc.
• Identifies potential job risks and develops/implements strategies to minimize impact and control deviations from estimated costs and service deadlines.
• Coordinates the procurement of materials, supplies, services and controls necessary for timely