National Accounts - Remote Field Operations Technician

Responsibilities

• Travel to project locations to support installation activities, head-end terminations, system startup, and commissioning efforts.
• Affirm system functionality and ensure installations meet project specifications and customer requirements.
• Maintain accurate system documentation, test results, and project records.
• Partner with Engineering and Advanced Integration teams to support system deployment and commissioning activities.
• Assess site conditions, installation quality, project risks, and overall readiness.
• Monitor installation progress and verify compliance with project standards and best practices.
• Identify opportunities to improve efficiency, quality, and execution consistency across sites.
• Communicate field observations and emerging risks to project stakeholders to support proactive decision-making.
• Provide guidance and support to technicians, subcontractors, and trade partners during project execution.
• Ensure compliance with company standards, project specifications, and installation requirements.
• Promote alignment around project milestones, priorities, and execution expectations.
• Support Site Leads and subcontractors with field coordination and project delivery activities.
• Collaborate with Project Managers to communicate field conditions that may impact scope, schedule, or budget.
• Cook with general contractors, customers, and trade partners to support site access, logistics, and work planning.
• Sustain multiple active projects simultaneously while maintaining consistent communication and follow-through.
• Facilitate coordination between field teams, commissioning resources, and project stakeholders.
• Verify systems, documentation, and site conditions are prepared for commissioning and customer turnover.
• Support project closeout activities and final acceptance processes.
• Track recurring field observations and recommend opportunities for process improvement.
• Share best practices and lessons learned across projects to improve overall field execution.

Qualifications

• 5 to 7 years of experience in physical and electronic security systems.
• Working knowledge of enterprise access control systems required.
• Hands-on experience with Mercury-based access control platforms required.
• Thorough understanding of electronic security system components and installation practices.
• Strong ability to support field execution and project delivery across multiple sites.
• Strong verbal and written communication skills.
• Experience with turnstile systems.
• Ability to work independently and within cross-functional teams.
• Exceptional attention to detail and organizational skills.
• Proven ability to perform effectively in fast-paced environments with competing priorities.
• Ability to travel throughout the United States up to 75%.