National Account Support Ambassador

About the role

We’re looking for a National Account Support Ambassador to join us at an exciting time in our journey, as we continue to strengthen our market-leading position by providing an even better customer experience. This role is integral to the success of our national sales strategy, ensuring a consistent, joined-up approach to managing our customer base. You’ll make key decisions, shape strategy, and implement your growth plan to support the National Account Manager on selected customers, driving optimum service, revenue, and growth targets.

Responsibilities

• Deliver a high level of customer service in partnership with Service Centres and Business Sales Teams.
• Engage field sales, specialist functions, and operations in delivering account plans and resolving customer issues.
• Support the National Account Manager in delivering against agreed account plans to maximise Sunbelt Rentals revenue across all preferred supply opportunities.
• Develop successful long-term business relationships by networking with key decision-makers at different levels and functions across the customer’s business to maximise revenue and share of business.
• Facilitate effective business relationships between Sunbelt Rentals staff and key client staff across all levels and functions to cement existing business and provide a platform for revenue growth.
• Support tender processes to maximise Sunbelt Rentals’ opportunity to secure new business.
• Support the credit control teams to effectively manage the debtor status of each customer and ensure they remain within agreed debtor days.

Requirements

• Experience of developing effective customer relationships, generating real business growth, and winning and developing new business.
• Experience in the plant hire or construction industry.
• Knowledge and understanding of Service Level Agreements and how to use them to facilitate revenue.
• Track record in delivering clear and measurable improvements in revenue.
• Demonstrable experience of influencing and negotiation skills.
• Managed approach with the ability to balance day-to-day activities with a focus on delivering long-term objectives.
• Innovative approach with the ability to move quickly to exploit business opportunities.
• High level of personal drive and motivation for achieving stretching targets.
• Numerical reasoning and analytical skills to review and draw appropriate conclusions from performance and KPIs.

Benefits

• Generous holiday allowance with the opportunity to buy and sell annual leave.
• Life assurance.
• Retail discount scheme.
• Employee recognition awards.
• Industry-leading Company pension scheme.
• Training and personal development tailored to your career aspirations.
• 24-7 employee assistance helpline, counselling services, and financial wellbeing support.
• Mental health awareness campaign and first-aider programme.

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US, Canada, and specialist operations in Europe. We provide solutions across construction, industrial, energy, infrastructure, government, and events sectors. Our teams turn the impossible into reality, and our people are at the heart of our values. We’re committed to creating a diverse and inclusive workplace, providing equality of opportunity, and fostering a culture of fairness and respect.